Virtual Assistant for Customer Support Tasks

Company: The Elite Job

Location: Kenya

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-10-25

Valid Through: 2026-10-25

Job Summary

The Elite Job is seeking a highly organized and proactive Virtual Assistant to support our customer support operations. This role involves assisting our team with daily administrative and customer-focused tasks while ensuring a seamless and positive experience for our clients. The ideal candidate is tech-savvy, detail-oriented, and capable of managing multiple responsibilities remotely while maintaining professionalism and efficiency.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via email, chat, and other digital platforms.

  • Assist with order processing, tracking, and follow-up to ensure timely delivery and resolution.

  • Maintain and update customer records and databases accurately.

  • Handle routine administrative tasks such as scheduling, data entry, and report generation.

  • Coordinate with internal teams to resolve customer issues efficiently.

  • Monitor and manage incoming support requests to ensure no query goes unattended.

  • Generate insights and reports on customer interactions to help improve service quality.

Required Skills and Qualifications

  • Excellent written and verbal communication skills in English.

  • Strong organizational and time-management abilities.

  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.

  • Basic knowledge of customer support platforms (Zendesk, Freshdesk, or similar) is a plus.

  • Ability to handle confidential information with integrity.

  • High level of professionalism and adaptability in a fast-paced environment.

Experience

  • Previous experience as a Virtual Assistant, Customer Support Representative, or Administrative Assistant is preferred but not mandatory.

  • Fresh graduates with strong skills and a willingness to learn are encouraged to apply.

Working Hours

  • Flexible work-from-home schedule.

  • Full-time or part-time availability depending on candidate preference and company needs.

  • Some overlap with standard business hours may be required for team coordination.

Knowledge, Skills, and Abilities

  • Strong problem-solving skills and ability to work independently.

  • Exceptional attention to detail.

  • Comfortable using digital tools for communication, collaboration, and task management.

  • Ability to prioritize tasks effectively and meet deadlines.

  • Customer-oriented mindset with patience and empathy.

Benefits

  • Work from the comfort of your home.

  • Flexible working hours and schedule.

  • Opportunity to gain experience in a professional virtual environment.

  • Skill development and training opportunities.

  • Supportive and collaborative team culture.

Why Join The Elite Job

At The Elite Job, we value innovation, dedication, and teamwork. Joining our team means working in a supportive, dynamic environment that encourages growth and rewards performance. As a Virtual Assistant, you will play a key role in enhancing our customer experience and contributing to our companys success while enjoying the freedom of remote work.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant skills and experience to us. Please ensure your application clearly demonstrates your ability to perform virtual support tasks efficiently and professionally.

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