Live Chat and Email Support Agents

Company: Flipkart

Location: India

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-10-25

Valid Through: 2026-10-25

Job Summary:

Flipkart, Indias leading e-commerce platform, is seeking highly motivated Live Chat and Email Support Agents to join our dynamic Customer Support team. In this role, you will be the first point of contact for customers, providing prompt, accurate, and empathetic support through live chat and email channels. The ideal candidate will thrive in a fast-paced environment, delivering exceptional customer experiences while representing Flipkarts brand values.

Key Responsibilities:

  • Respond promptly to customer inquiries via live chat and email with professionalism and clarity.

  • Resolve customer issues related to orders, payments, product queries, and returns in an efficient and courteous manner.

  • Escalate complex cases to the relevant teams while ensuring timely follow-ups.

  • Maintain detailed and accurate records of customer interactions in the CRM system.

  • Collaborate with internal teams to improve customer satisfaction and streamline processes.

  • Continuously update knowledge about Flipkarts products, policies, and promotions.

  • Provide feedback on common customer pain points to help improve service quality and operational efficiency.

Required Skills and Qualifications:

  • High school diploma or equivalent; Bachelors degree preferred.

  • Excellent written communication skills in English; proficiency in additional regional languages is a plus.

  • Strong typing and computer skills, including familiarity with email and chat platforms.

  • Ability to handle multiple queries simultaneously while maintaining accuracy.

  • Exceptional problem-solving skills and attention to detail.

  • Patience, empathy, and a customer-first attitude.

Experience:

  • Previous experience in customer service, live chat, or email support is preferred but not mandatory. Freshers with strong communication skills are encouraged to apply.

  • Experience with e-commerce platforms or CRM software is an advantage.

Working Hours:

  • Flexible shifts, including rotational day, evening, and weekend schedules.

  • Work-from-home or office-based options may be available depending on operational requirements.

Knowledge, Skills, and Abilities:

  • Strong interpersonal and communication skills.

  • Ability to multitask and prioritize in a fast-paced environment.

  • Analytical mindset with the ability to troubleshoot issues independently.

  • High adaptability to changing processes and customer needs.

  • Team-oriented with a proactive approach to learning and problem-solving.

Benefits:

  • Competitive salary with performance-based incentives.

  • Flexible work schedules to support work-life balance.

  • Comprehensive training and career growth opportunities.

  • Employee wellness programs and other perks including health benefits.

  • Opportunity to work with one of Indias most innovative and customer-focused e-commerce companies.

Why Join Flipkart:

At Flipkart, we are passionate about delivering exceptional experiences to our customers. You will be part of a collaborative, high-energy team that encourages learning, innovation, and career growth. This is your chance to contribute to Indias leading e-commerce journey while developing a rewarding career in customer support.

How to Apply:

Interested candidates can apply online through Flipkarts career portal or submit their updated resume and cover letter to the official recruitment email listed on the Flipkart careers page. Please ensure you highlight your relevant skills, experience, and motivation for joining our Customer Support team.

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