Remote Live Chat Agent Needed – Canada
Company: The Elite Job
Location: Canada
Employment Type: FULL_TIME, PART_TIME
Date Posted: 2025-10-28
Valid Through: 2026-10-28
Job Summary
HR Service Jobs is seeking a highly motivated and customer-focused Remote Live Chat Agent to join our growing customer support team. As a Live Chat Agent, you will be the first point of contact for our online customers, providing real-time assistance, resolving queries, and ensuring a seamless customer experience. This is a fully remote position ideal for individuals with excellent communication skills, attention to detail, and a passion for helping others.
Key Responsibilities
Respond promptly to customer inquiries via live chat and other digital channels.
Provide accurate information about company products, services, and policies.
Assist customers with troubleshooting, order tracking, billing issues, and account management.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Record customer interactions, feedback, and issues using CRM tools.
Collaborate with other departments to resolve complex issues efficiently.
Identify recurring customer concerns and share feedback with management for improvement.
Meet daily performance metrics, including response time, resolution rate, and customer satisfaction.
Required Skills and Qualifications
High school diploma or equivalent; post-secondary education is an asset.
Excellent written and verbal communication skills in English.
Strong problem-solving and multitasking abilities.
Comfortable navigating multiple software platforms simultaneously.
Typing speed of at least 40 words per minute with accuracy.
Ability to work independently and maintain focus in a remote environment.
Basic understanding of customer service principles and online communication etiquette.
Experience
1–2 years of experience in customer service, preferably in a live chat or email support role.
Experience working remotely is considered an advantage.
Freshers with exceptional communication and computer skills are encouraged to apply.
Working Hours
Flexible remote work schedule with both full-time and part-time options available.
Must be able to work rotational shifts, including weekends and evenings if required.
Knowledge, Skills, and Abilities
Customer-centric mindset with empathy and patience.
Strong organizational skills and attention to detail.
Ability to remain calm under pressure and handle high chat volumes.
Familiarity with CRM systems, chat platforms, and ticketing tools (e.g., Zendesk, Intercom).
Reliable internet connection and a quiet workspace.
Benefits
Competitive hourly pay and performance bonuses.
Work-from-home flexibility with full training provided.
Opportunities for career growth and advancement within the company.
Paid time off and employee recognition programs.
Supportive team culture and ongoing skill development sessions.
Why Join HR Service Jobs
At HR Service Jobs, we believe that great service starts with great people. As a member of our virtual customer support team, you will have the chance to grow your career while helping customers from all over Canada. We value diversity, teamwork, and innovation — offering an inclusive environment where every voice is heard and every contribution matters.
How to Apply
Interested candidates are invited to submit their updated resume along with a short cover letter highlighting their communication skills and relevant experience.
Apply directly through our official website or email your application to us with the subject line Remote Live Chat Agent – Canada.
