Customer Support Specialist – AI Trainer (Remote)
Company: HR Service Jobs
Location: Canada
Employment Type: FULL_TIME, PART_TIME
Date Posted: 2025-10-28
Valid Through: 2026-10-28
Job Summary
HR Service Jobs is seeking a detail-oriented and tech-savvy Customer Support Specialist – AI Trainer (Remote) to help enhance AI-driven support systems. This role combines traditional customer service expertise with modern AI interaction, ensuring our automated systems understand and deliver accurate, human-like responses. The ideal candidate is passionate about improving customer experiences, enjoys problem-solving, and can analyze user interactions to train and refine AI models for accuracy and empathy.
Key Responsibilities
Interact with AI systems to evaluate, test, and improve their understanding of customer inquiries.
Review and rate AI-generated responses for clarity, tone, and correctness.
Train AI models using real-world customer service scenarios and feedback data.
Collaborate with product and data teams to identify and correct recurring AI response issues.
Maintain detailed documentation of testing results and provide actionable insights.
Simulate realistic customer interactions to enhance AI adaptability across various support situations.
Assist in the development of conversation scripts, FAQs, and AI behavior guidelines.
Ensure consistency in the AI voice, empathy, and professionalism when responding to users.
Required Skills and Qualifications
Bachelors degree in Communication, Business Administration, Linguistics, or related field.
Strong written and verbal communication skills in English.
Excellent problem-solving and analytical abilities.
Familiarity with customer service processes or helpdesk tools.
Comfortable working with AI tools, chatbots, or virtual assistants.
High attention to detail with the ability to identify subtle errors in responses.
Basic understanding of data annotation or AI model training is a plus.
Experience
1–3 years of experience in customer support, content moderation, or AI-based projects.
Prior exposure to AI tools, machine learning, or digital training environments preferred.
Freshers with exceptional communication and analytical skills are also encouraged to apply.
Working Hours
Flexible remote working hours.
Full-time or part-time positions available depending on candidate preference.
Occasional virtual team meetings across different time zones.
Knowledge, Skills, and Abilities
Deep understanding of customer experience principles and support etiquette.
Ability to think critically and empathetically when evaluating AI responses.
Proficient in using online collaboration and productivity tools (Google Workspace, MS Office, etc.).
Adaptability to fast-changing AI tools and processes.
Self-motivated with excellent time management and accountability.
Benefits
Competitive remote work package.
Flexible working schedule and performance-based incentives.
Opportunity to gain hands-on experience in AI development and training.
Professional growth and access to cutting-edge AI research and projects.
Inclusive, collaborative, and innovative work culture.
Why Join
At HR Service Jobs, you will play a pioneering role in shaping the future of AI-driven customer experiences. This is more than a support role—it is a chance to collaborate with technology that learns from you. You will join a diverse, remote-first team that values innovation, continuous learning, and global collaboration.
How to Apply
Interested candidates can apply by submitting their resume and a short cover letter detailing their customer support experience and interest in AI training.
Send applications via our official careers page or email us with the subject line Customer Support Specialist – AI Trainer (Remote).
