Remote French-Bilingual Customer Service Representative – Canada
Company: HR Service Jobs
Location: Canada
Employment Type: FULL_TIME, PART_TIME
Date Posted: 2025-10-28
Valid Through: 2026-10-28
Job Summary
HR Service Jobs is seeking a highly motivated and professional French-Bilingual Customer Service Representative to join our remote team in Canada. In this role, you will be responsible for delivering exceptional support to our customers, resolving their inquiries, and ensuring a positive experience across all communication channels. This position is ideal for candidates who are fluent in both French and English, possess excellent communication skills, and thrive in a fast-paced, customer-oriented environment.
Key Responsibilities
Handle inbound and outbound customer communications in both French and English via phone, email, and chat.
Provide accurate information regarding products, services, and policies while maintaining a high level of professionalism.
Resolve customer issues efficiently, ensuring first-contact resolution whenever possible.
Maintain detailed records of all interactions in the CRM system and follow up on pending requests.
Collaborate with cross-functional teams to escalate and resolve complex customer cases.
Ensure compliance with company guidelines, service standards, and data privacy regulations.
Identify opportunities to improve the customer experience and share feedback with the management team.
Meet or exceed individual performance metrics including customer satisfaction, response time, and resolution rate.
Required Skills and Qualifications
Bilingual proficiency in French and English (verbal and written) is mandatory.
Excellent communication, listening, and problem-solving skills.
Strong interpersonal skills with a customer-first mindset.
Proficiency in using computer systems, CRM software, and MS Office applications.
Ability to handle multiple tasks simultaneously and maintain attention to detail.
Reliable home internet connection and a quiet workspace suitable for remote work.
Experience
Minimum 1–2 years of experience in customer service, call center, or client support roles.
Prior experience in a remote or bilingual support environment will be considered an asset.
Fresh graduates with excellent language proficiency and enthusiasm for customer interaction are encouraged to apply.
Working Hours
Flexible remote work schedule with shifts available Monday to Friday.
Weekend or evening shifts may be required depending on business needs.
Full-time position (40 hours per week).
Knowledge, Skills, and Abilities
Strong organizational and time-management abilities.
Empathy, patience, and professionalism in handling challenging customer interactions.
Adaptability to new tools, technologies, and changing customer expectations.
Commitment to continuous learning and improvement.
Excellent written and verbal articulation in both official languages of Canada.
Benefits
Competitive base salary with performance-based incentives.
Comprehensive health, dental, and vision coverage.
Paid vacation and statutory holidays.
Opportunities for career advancement and professional development.
Remote work flexibility with company-provided training and support.
Friendly and inclusive virtual workplace culture.
Why Join HR Service Jobs
At HR Service Jobs, we believe that customer satisfaction begins with employee satisfaction. We foster a collaborative and diverse environment where your voice matters, and your contributions are recognized. As a bilingual representative, you will play a key role in bridging communication between clients and our services, shaping the customer experience, and growing within a company that values integrity, empathy, and excellence.
How to Apply
Interested candidates are invited to submit their resume and a short cover letter highlighting their bilingual proficiency and relevant experience.
Apply directly through our website or email your application to us with the subject line Application – Remote French-Bilingual Customer Service Representative.
