Online Order Support VA – Remote
Company: The Elite Job
Location: Kenya
Employment Type: FULL_TIME, PART_TIME
Date Posted: 2025-10-28
Valid Through: 2026-10-28
Job Summary
The Elite Job is seeking a detail-oriented and customer-focused Online Order Support Virtual Assistant (VA) to join our remote team. This position is ideal for individuals who excel in managing online orders, ensuring timely communication with customers, and providing excellent post-purchase support. You will act as the primary liaison between customers and our operations team, ensuring that every order is processed smoothly and efficiently.
This is a great opportunity for someone looking to build a career in e-commerce operations, customer service, or virtual assistance, all while working from the comfort of home.
Key Responsibilities
Manage and process online customer orders across various e-commerce platforms.
Monitor order status, verify payment confirmations, and update customers regarding shipping and delivery.
Handle customer inquiries, complaints, and requests through email, chat, or ticketing systems.
Coordinate with warehouse and logistics teams to ensure timely order fulfillment and delivery.
Track and report order metrics, refunds, and returns accurately.
Maintain updated records of all customer communications and order transactions.
Assist with product listing updates, stock management, and basic data entry tasks.
Identify recurring issues in the order process and suggest improvements to enhance workflow efficiency.
Required Skills and Qualifications
Excellent written and verbal communication skills in English.
Strong organizational and multitasking abilities.
Proficiency with e-commerce platforms (Shopify, WooCommerce, Amazon, etc.) is an advantage.
Basic knowledge of Excel, Google Sheets, and order management software.
Strong attention to detail and accuracy in data handling.
Ability to handle high-volume workloads while maintaining quality service.
Self-motivated, reliable, and capable of working with minimal supervision.
Experience
Minimum of 1–2 years of experience in e-commerce support, virtual assistance, or customer service roles preferred.
Freshers with excellent communication and computer skills are also encouraged to apply.
Working Hours
Flexible working schedule based on project and business needs.
Full-time or part-time remote positions available.
Availability during peak order hours or weekends may be required occasionally.
Knowledge, Skills, and Abilities
Strong knowledge of online shopping platforms and order workflows.
Ability to resolve issues calmly and professionally under pressure.
Familiarity with CRM systems, helpdesk tools, and online communication platforms.
Exceptional problem-solving skills and a customer-first mindset.
Tech-savvy with quick learning ability for new tools and systems.
Benefits
Work-from-home flexibility with performance-based growth opportunities.
Competitive pay with periodic incentives and bonuses.
Comprehensive training and support from an experienced team.
Opportunity to work with global clients and e-commerce brands.
Supportive and collaborative remote work culture.
Why Join The Elite Job
At The Elite Job, we believe in empowering our remote professionals to thrive in the digital workspace. You will join a team that values innovation, efficiency, and customer satisfaction. We offer flexible schedules, ongoing learning opportunities, and a chance to grow your virtual career in the fast-paced world of online retail.
How to Apply
Interested candidates can submit their updated resume along with a short cover letter highlighting relevant experience to us. Please include Online Order Support VA – Remote in the subject line.
Only shortlisted applicants will be contacted for the next steps in the hiring process.
