Customer Service Specialist – Health Care – Remote
Company: The Elite Job
Location: Kenya
Employment Type: FULL_TIME, PART_TIME
Date Posted: 2025-10-28
Valid Through: 2026-10-28
Job Summary
The Elite Job is seeking a dedicated and compassionate Customer Service Specialist to join our remote health care support team. In this role, you will serve as the first point of contact for patients, clients, and medical professionals, ensuring their inquiries, concerns, and service requests are handled with efficiency, accuracy, and empathy. You will play an essential part in maintaining high-quality service standards and ensuring a positive customer experience in the health care environment.
Key Responsibilities
Respond promptly to inbound calls, emails, and chat inquiries related to health care services, insurance claims, and patient accounts.
Assist patients in scheduling appointments, verifying insurance coverage, and providing accurate information regarding treatment options and procedures.
Handle billing inquiries and support claims resolution by coordinating with internal departments and external partners.
Maintain detailed records of all interactions using the companys CRM and patient management systems.
Resolve issues efficiently while adhering to compliance and confidentiality regulations (HIPAA).
Escalate complex or sensitive cases to senior staff or medical professionals as necessary.
Contribute to continuous improvement initiatives by identifying recurring issues and suggesting process enhancements.
Uphold a professional, empathetic, and patient-centered communication style at all times.
Required Skills and Qualifications
Bachelors degree preferred (in Healthcare Administration, Communications, or related field).
Proven experience in a customer service or support role, ideally within the health care or insurance sector.
Strong verbal and written communication skills with the ability to explain complex information clearly.
Proficiency with CRM systems, Microsoft Office Suite, and online communication tools.
High attention to detail and accuracy in data entry and documentation.
Ability to multitask, prioritize workload, and manage time effectively in a fast-paced remote environment.
Commitment to maintaining confidentiality and adhering to data protection standards.
Experience
Minimum 1–3 years of experience in a health care customer service or related administrative role.
Familiarity with electronic health records (EHR) systems and health insurance procedures is an advantage.
Working Hours
Full-time remote position
Flexible scheduling with core hours between 9:00 AM and 6:00 PM (based on time zone)
Occasional weekend or evening shifts may be required depending on client needs.
Knowledge, Skills, and Abilities
In-depth understanding of customer service best practices in the health care industry.
Ability to demonstrate empathy, patience, and professionalism under pressure.
Skilled in managing sensitive conversations and resolving conflicts effectively.
Excellent problem-solving abilities with a proactive approach to service delivery.
Strong organizational skills and ability to meet deadlines in a remote work setting.
Benefits
Competitive salary package with performance-based incentives.
Health insurance and wellness benefits.
Paid time off, including sick leave and annual holidays.
Opportunities for career growth and professional training.
Work-from-home flexibility with a supportive team environment.
Access to mental health and employee assistance programs.
Why Join The Elite Job
At The Elite Job, we believe that health care begins with compassionate service. By joining our team, you will become part of a mission-driven organization that values empathy, excellence, and innovation. We offer a collaborative environment where your contributions directly improve patient experiences and outcomes. Grow your career with a company that prioritizes both its customers and its people.
How to Apply
Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant experience to us with the subject line Customer Service Specialist – Health Care (Remote).
Shortlisted applicants will be contacted for an online assessment and virtual interview.
