Customer Support Specialist – Remote
Company: The Elite Job
Location: Nigeria
Employment Type: FULL_TIME, PART_TIME
Date Posted: 2025-10-28
Valid Through: 2026-10-28
Job Summary
The Elite Job is seeking a dedicated and empathetic Customer Support Specialist to join our growing remote team. In this role, you will be responsible for providing exceptional customer service to our global client base via chat, email, and phone. You will act as the primary point of contact for resolving product or service inquiries, ensuring a seamless experience for our customers. This position is ideal for individuals who are passionate about problem-solving, clear communication, and delivering outstanding customer satisfaction from the comfort of their home.
Key Responsibilities
Respond promptly and professionally to customer inquiries via email, chat, and phone.
Provide accurate information regarding company products, services, and policies.
Handle complaints with patience and empathy, ensuring quick and effective resolution.
Document all customer interactions and feedback accurately in the CRM system.
Escalate complex issues to senior support staff or relevant departments when necessary.
Follow up with customers to ensure issues are resolved to their satisfaction.
Identify common support issues and suggest process improvements.
Stay updated on company products, updates, and new features to better assist customers.
Required Skills and Qualifications
Excellent verbal and written communication skills in English.
Strong interpersonal and problem-solving abilities.
Proficiency in using CRM tools, ticketing systems, and online chat platforms.
Ability to multitask and manage time effectively in a fast-paced environment.
High attention to detail with a focus on accuracy and quality.
Basic computer literacy and the ability to learn new software quickly.
Experience
Minimum of 1–3 years of experience in customer service, support, or related roles.
Prior experience working remotely or in an international support environment is a plus.
Working Hours
Flexible remote working schedule.
May include weekend or evening shifts depending on customer location and business needs.
Full-time and part-time opportunities available.
Knowledge, Skills, and Abilities
Strong customer-first mindset with the ability to remain calm under pressure.
Empathy and active listening to understand customer needs effectively.
Quick learner with adaptability to evolving systems and processes.
Ability to work independently while being a collaborative team player.
Professional demeanor and positive attitude in every interaction.
Benefits
Competitive salary with performance-based incentives.
Flexible remote work environment.
Paid training and career development opportunities.
Health and wellness support.
Opportunities for growth and promotion within the company.
Supportive and inclusive company culture.
Why Join The Elite Job
At The Elite Job, we believe that our people are our greatest strength. You will be part of a dynamic global team committed to innovation, collaboration, and excellence in customer service. We provide an empowering work environment that values your input and offers room for personal and professional growth. Join us to build a rewarding career while helping customers around the world.
How to Apply
If you are passionate about delivering excellent customer experiences and want to grow in a supportive remote environment, we invite you to apply.
Submit your updated resume and a short cover letter explaining why you are the ideal candidate for this role to our official recruitment portal or email us with the subject line: Application – Customer Support Specialist (Remote).
