Virtual Customer Support - Online Work for Students

Company: Houston Skilled Consultancy

Location: Philippines

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-11-04

Valid Through: 2026-11-04

Job Summary

Houston Skilled Consultancy is looking for enthusiastic and tech-savvy students to join our team as Virtual Customer Support Representatives. This is an exciting online role that allows you to assist customers, resolve queries, and ensure a smooth support experience—all from the comfort of your home. Whether you are a student seeking flexible work hours or looking to gain professional experience, this opportunity offers the perfect balance between academics and career development.

Key Responsibilities

  • Respond to customer inquiries via chat, email, and call support channels.

  • Provide accurate information and effective solutions in a polite and professional manner.

  • Record and maintain customer interactions and details in CRM systems.

  • Follow up with customers to ensure satisfaction and issue resolution.

  • Collaborate with the support team to enhance service quality and efficiency.

  • Report recurring issues to supervisors for process improvement.

  • Meet performance targets including response time, accuracy, and customer satisfaction.

Required Skills and Qualifications

  • Strong written and verbal communication skills in English.

  • Basic computer literacy and familiarity with online communication tools.

  • Good problem-solving and interpersonal abilities.

  • Ability to multitask and manage time effectively.

  • A reliable internet connection and a quiet workspace for remote support.

  • Positive attitude and a willingness to learn.

Experience

  • No prior experience required.

  • Freshers and students currently pursuing undergraduate or postgraduate courses are welcome.

  • Previous experience in customer service or virtual assistance will be considered an advantage.

Working Hours

  • Flexible working hours to accommodate student schedules.

  • Both part-time and full-time options are available.

  • Shifts may vary depending on customer needs and time zones.

Knowledge, Skills, and Abilities

  • Knowledge of customer service principles and practices.

  • Ability to handle multiple communication platforms (email, chat, voice).

  • Strong organizational and coordination skills.

  • High attention to detail and commitment to quality.

  • Empathy and patience in handling customer concerns.

Benefits

  • Work-from-home flexibility.

  • Competitive pay structure with performance bonuses.

  • Training and mentorship provided by experienced professionals.

  • Career growth opportunities in customer support and management.

  • Certificate of completion and experience letter upon successful tenure.

  • Supportive and student-friendly work environment.

Why Join Houston Skilled Consultancy

At Houston Skilled Consultancy, we believe in nurturing young talent by offering flexible, growth-oriented opportunities. You will work in a dynamic virtual setting, learn valuable professional communication skills, and gain exposure to global business operations—all while balancing your studies. Join us to kickstart your professional journey and become part of a company that values innovation, empathy, and teamwork.

How to Apply

Interested candidates can apply online by submitting their updated resume to us with the subject line Application for Virtual Customer Support – Student Role.
Shortlisted candidates will be contacted for an online interview and onboarding session.

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