Amex Is Hiring Freshers Customer Service Analyst
Company: American Express
Location: United States
Employment Type: FULL_TIME, PART_TIME
Date Posted: 2025-11-04
Valid Through: 2026-11-04
Job Summary
American Express, a global leader in financial services, is seeking enthusiastic and motivated Freshers to join our team as Customer Service Analysts. This position offers an incredible opportunity to start your career with one of the worlds most trusted and innovative companies. As a Customer Service Analyst, you will serve as the first point of contact for our valued customers, ensuring their inquiries are handled efficiently, accurately, and with a focus on delivering world-class service. This role is ideal for recent graduates who are passionate about communication, problem-solving, and creating positive customer experiences.
Key Responsibilities
Handle inbound and outbound customer calls, emails, and chats to resolve account-related issues promptly.
Provide accurate information about American Express products, services, billing, and policies.
Analyze customer queries and deliver effective solutions with empathy and professionalism.
Maintain detailed and accurate records of customer interactions using internal CRM tools.
Collaborate with internal teams to escalate and resolve complex issues efficiently.
Meet or exceed performance targets including customer satisfaction, quality, and productivity metrics.
Adhere to company policies, compliance guidelines, and security standards at all times.
Required Skills and Qualifications
Bachelors degree in any discipline from a recognized university.
Excellent verbal and written communication skills in English.
Strong listening, analytical, and problem-solving abilities.
High attention to detail and accuracy when handling customer information.
Basic computer literacy and familiarity with MS Office applications.
Positive attitude with a strong commitment to delivering outstanding customer service.
Experience
Freshers are welcome to apply.
Prior experience in a customer service, support, or call center environment will be an added advantage but not mandatory.
Working Hours
Full-time position.
Rotational shifts, including weekends or holidays, based on business requirements.
Flexible work schedules and hybrid/remote options may be available depending on location.
Knowledge, Skills, and Abilities
Ability to handle high-pressure situations with professionalism and empathy.
Strong interpersonal and multitasking skills.
Willingness to learn and adapt in a fast-paced, dynamic environment.
Customer-centric mindset with a problem-solving orientation.
Strong ethical standards and integrity in handling sensitive financial information.
Benefits
Competitive salary package with attractive incentives.
Comprehensive health and wellness coverage.
Paid training and continuous learning opportunities.
Flexible work arrangements and work-life balance.
Career growth within a globally recognized organization.
Employee recognition programs and performance bonuses.
Access to exclusive American Express benefits and resources.
Why Join American Express
At American Express, we believe in backing our colleagues just as we back our customers. Joining us means becoming part of a company that values diversity, inclusion, and professional development. You will work with a supportive team that encourages innovation and rewards excellence. If you are passionate about making a difference and growing your career with a company that values integrity and customer commitment, American Express is the place for you.
How to Apply
Interested candidates can apply online through the American Express Careers Portal.
Visit: https://careers.americanexpress.com
Search for Customer Service Analyst (Freshers)
Complete the application form and upload your updated resume.
Shortlisted candidates will be contacted for further interview rounds.
