Disney Social Media Customer Support (Work From Home)
Company: Disney
Location: United States
Employment Type: FULL_TIME, PART_TIME
Date Posted: 2025-11-01
Valid Through: 2026-11-01
Job Summary
Disney is looking for a friendly, enthusiastic, and digitally savvy Social Media Customer Support Representative to join our remote team. In this role, you will be the voice of Disney on social platforms—assisting customers, responding to inquiries, and resolving concerns with empathy and efficiency. You will represent the Disney brand through meaningful online interactions, ensuring evey guest feels valued and heard while maintaining our high standards of excellence.
This is a remote opportunity designed for individuals who are passionate about delivering exceptional online experiences while working in a flexible, collaborative, and fast-paced environment.
Key Responsibilities
Manage customer interactions on Disneys social media channels (Facebook, Instagram, Twitter/X, and others).
Respond promptly and professionally to inquiries, feedback, and concerns, ensuring a positive customer experience.
Escalate complex issues to the appropriate internal teams for quick resolution.
Monitor social media conversations and trends to identify potential issues or opportunities for engagement.
Maintain Disneys tone of voice and brand integrity in all communications.
Provide insights to improve customer engagement and satisfaction across social platforms.
Document interactions accurately and maintain customer service reports.
Collaborate with marketing, communications, and technical support teams as needed.
Required Skills and Qualifications
Excellent written communication skills with strong grammar and attention to detail.
Proficiency in using major social media platforms and community management tools.
Strong problem-solving and conflict-resolution skills.
Ability to multitask and handle a high volume of inquiries efficiently.
Professional, empathetic, and customer-focused demeanor.
Basic computer literacy and comfort with remote collaboration tools (Slack, Zoom, etc.).
High-speed internet connection and a quiet home workspace.
Experience
Minimum 1–2 years of experience in customer service, social media management, or community engagement.
Experience in hospitality, entertainment, or e-commerce sectors is a plus.
Freshers with exceptional communication skills and a passion for Disney may also apply.
Working Hours
Flexible work-from-home schedule.
Shifts may vary to accommodate different time zones and high-traffic periods (including weekends or holidays).
Part-time and full-time positions available.
Knowledge, Skills, and Abilities
Strong understanding of social media trends and customer engagement techniques.
Ability to remain calm and professional under pressure.
Excellent organizational and time-management skills.
Awareness of Disneys brand values, voice, and storytelling culture.
Ability to adapt quickly to new tools and digital communication methods.
Benefits
Competitive pay with performance-based incentives.
Work-from-home flexibility.
Exclusive Disney employee discounts on products and experiences.
Comprehensive training and ongoing professional development.
Opportunities for growth within Disneys global customer service network.
Supportive and inclusive work culture that celebrates creativity and collaboration.
Why Join Disney
Joining Disney means becoming part of one of the worlds most beloved brands. You will be representing a company built on imagination, innovation, and storytelling excellence. At Disney, every role contributes to creating magic for millions around the world. As a Social Media Customer Support Representative, you will connect with fans, solve problems, and ensure every customers interaction reflects Disneys signature warmth and joy—all from the comfort of your home.
How to Apply
Interested candidates can apply by visiting the Disney Careers website or submitting their updated resume through the official Disney job portal. Include a short cover letter expressing your passion for Disney and customer experience. Shortlisted candidates will be contacted via email for the next steps in the recruitment process.
