Virtual Airline Support Agent – Work From Home
Company: United airlines
Location: United States
Employment Type: FULL_TIME, PART_TIME
Date Posted: 2025-11-01
Valid Through: 2026-11-01
Job Summary
United Airlines is seeking enthusiastic and customer-focused individuals to join our remote support team as Virtual Airline Support Agents. In this role, you will be the first point of contact for our valued passengers, assisting them with flight bookings, reservations, ticketing issues, travel changes, and general inquiries. As a virtual agent, you will represent the United brand with professionalism, empathy, and excellence, ensuring every customer enjoys a seamless travel experience from start to finish—all from the comfort of your home.
Key Responsibilities
Provide professional, friendly, and efficient customer service to passengers via phone, chat, and email.
Assist customers with booking, modifying, and cancelling flight reservations.
Offer guidance on flight schedules, baggage policies, check-in procedures, and travel documentation.
Troubleshoot and resolve customer issues promptly while adhering to company policies.
Maintain detailed and accurate records of customer interactions.
Collaborate with internal departments to escalate and resolve complex cases.
Promote additional United Airlines services, upgrades, and loyalty programs when appropriate.
Stay updated with airline policies, procedures, and system changes to ensure accurate information delivery.
Required Skills and Qualifications
High school diploma or equivalent required; associate or bachelors degree preferred.
Strong verbal and written communication skills in English (additional languages are a plus).
Excellent customer service and problem-solving abilities.
Proficient computer literacy, including knowledge of MS Office and online booking systems.
Ability to multitask, manage time effectively, and work under minimal supervision.
High level of patience, empathy, and attention to detail.
A quiet and distraction-free workspace with reliable internet connectivity.
Experience
1–2 years of experience in customer service, travel support, or call center environments preferred.
Prior experience in the airline or hospitality industry is advantageous but not mandatory.
Freshers with strong communication skills and customer-oriented mindsets are encouraged to apply.
Working Hours
Flexible work-from-home schedule.
Shifts may vary to accommodate international time zones, including weekends and holidays.
Full-time and part-time options are available depending on business needs.
Knowledge, Skills, and Abilities
Strong understanding of airline reservation systems and customer handling techniques.
Ability to maintain professionalism and calm under pressure.
Knowledge of aviation industry terminology and procedures (training provided).
Skilled at handling sensitive customer data with confidentiality.
Ability to adapt to new technologies and continuous process improvements.
Benefits
Competitive salary with performance-based incentives.
Comprehensive health and wellness benefits package.
Paid training and career development opportunities.
Exclusive United Airlines travel benefits and discounted flight tickets.
Flexible remote work environment with supportive management.
Opportunities for advancement within the airlines global operations network.
Why Join United Airlines
At United Airlines, we believe our people are the heart of our success. Joining us means becoming part of an international team committed to connecting the world safely, reliably, and with care. We offer you the opportunity to build a rewarding career in a globally recognized airline that values teamwork, growth, and innovation. Whether you are an experienced professional or just starting out, you will find a welcoming environment where your contributions truly make a difference.
How to Apply
Interested candidates can apply online through the United Airlines Careers Portal. Submit your updated resume along with a short cover letter highlighting your communication skills and passion for customer service. Shortlisted applicants will be contacted for a virtual interview and assessment.
