Customer Support Representative at Disney Jobs at Home

Company: Disney

Location: United States

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-11-01

Valid Through: 2026-11-01

Job Summary

The Customer Support Representative will be the voice of Disney, providing exceptional support to our guests and customers worldwide. You will handle inquiries, resolve issues, and ensure that every interaction reflects Disneys commitment to excellence, empathy, and storytelling. This is a remote position that allows you to create memorable guest experiences while working in a dynamic and collaborative environment.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely, professional manner.

  • Provide accurate information about Disney products, services, and experiences.

  • Resolve customer issues efficiently, ensuring a positive guest experience with every interaction.

  • Maintain a deep understanding of Disneys brand standards and values.

  • Document interactions and feedback in internal systems for continuous improvement.

  • Collaborate with cross-functional teams to ensure seamless guest experiences.

  • Identify opportunities to enhance customer satisfaction and loyalty.

  • Uphold confidentiality and data protection policies at all times.

Required Skills and Qualifications

  • Excellent verbal and written communication skills in English.

  • Strong problem-solving and multitasking abilities.

  • Empathetic, patient, and customer-focused demeanor.

  • Proficiency in Microsoft Office Suite and CRM tools.

  • Ability to work independently with minimal supervision.

  • High-speed internet connection and a quiet, dedicated workspace.

  • A passion for the Disney brand and a commitment to delivering magical guest experiences.

Experience

  • Minimum of 1–2 years of customer service experience, preferably in a call center or hospitality environment.

  • Previous remote work experience is an advantage.

  • Experience with entertainment, travel, or retail sectors is a plus.

Working Hours

  • Flexible scheduling options available (morning, afternoon, evening, and weekend shifts).

  • Must be able to work during peak periods, holidays, and special Disney events.

  • Full-time and part-time positions available.

Knowledge, Skills, and Abilities

  • Strong attention to detail and active listening skills.

  • Ability to manage multiple communication channels simultaneously.

  • Emotional intelligence and adaptability in a fast-paced environment.

  • Commitment to continuous learning and brand excellence.

Benefits

  • Competitive hourly wage and performance bonuses.

  • Comprehensive health, dental, and vision insurance.

  • Paid time off, holiday pay, and sick leave.

  • Employee discounts on Disney products, park admissions, and partner offers.

  • Access to exclusive Disney learning and development programs.

  • Opportunities for career growth and advancement within The Walt Disney Company.

Why Join Disney Jobs at Home

Joining Disney Jobs at Home means becoming part of a legacy that spans nearly a century of storytelling and innovation. Here, your work directly impacts how guests experience the Disney magic. Whether you are helping a family plan a vacation, resolving a product concern, or simply brightening someones day, you will play a part in making dreams come true—every single day.

How to Apply

If you are ready to bring your passion for service and love for Disney to life from home, we would love to hear from you.
Apply today through the official Disney Careers website.

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