Zomato Live Chat Help Agent (WFH)

Company: Zomato

Location: India

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-11-20

Valid Through: 2026-11-20

Company: Zomato
Job Type: Remote / Work From Home
Experience: Freshers & Experienced Both Can Apply
Department: Customer Support / Online Assistance
Location: Pan India

About the Role

Zomato is seeking Live Chat Help Agents to provide real-time customer support through online chat. In this work-from-home position, you will assist customers with order issues, app navigation, payment concerns, delivery status, and general inquiries—all through chat-based communication. No calling required. This is an excellent opportunity for individuals with strong written communication skills who want a flexible remote job with growth potential.

Key Responsibilities

  • Respond to customer messages via live chat in a timely and professional manner

  • Support users with order tracking, delivery delays, payment issues, and refund queries

  • Guide customers on using app features, menu choices, and account updates

  • Document chat conversations safely and accurately within internal systems

  • Escalate complex issues to senior support or specialized teams when needed

  • Maintain high service standards, empathy, and problem-solving throughout interactions

  • Follow Zomatos defined processes, chat scripts, and service guidelines

Skills & Requirements

  • Minimum qualification: 12th pass (Graduates preferred)

  • Strong written English communication skills

  • Basic computer literacy and familiarity with mobile apps

  • Ability to handle multiple chats simultaneously

  • Customer service experience is preferred but not mandatory

  • Calm, patient, and solution-focused attitude

Work From Home Requirements

  • Laptop/desktop or smartphone with stable high-speed internet

  • A quiet and disturbance-free workspace

  • Ability to log in on time and meet assigned service schedules

Salary & Benefits

  • Competitive monthly income

  • Incentives based on chat performance and customer satisfaction

  • Full work-from-home convenience

  • Training will be provided for freshers

  • Career growth within customer operations and chat support roles

If you love helping people and want a positive work-from-home career in the digital food delivery space, apply today and join Zomato as a Live Chat Help Agent.

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