Remote Data Management and CRM Support Specialist
Company: UPWORK
Location: South Africa
Employment Type: FULL_TIME, PART_TIME
Date Posted: 2025-11-11
Valid Through: 2026-11-11
Job Summary
UPWORK is seeking a highly organized and detail-oriented Remote Data Management and CRM Support Specialist to join our dynamic team. The ideal candidate will be responsible for managing, organizing, and maintaining accurate data records while providing critical support in Customer Relationship Management (CRM) systems. This role requires a proactive individual who can ensure data integrity, streamline CRM processes, and contribute to operational efficiency while working remotely.
Key Responsibilities
Maintain and update data in CRM systems, ensuring accuracy, completeness, and compliance with company standards.
Conduct regular data audits and perform data cleansing to eliminate duplicates, errors, or outdated information.
Support CRM-related projects, including workflow automation, reporting, and system optimization.
Generate and deliver accurate reports and analytics to assist management in strategic decision-making.
Collaborate with cross-functional teams to identify process improvements and enhance CRM efficiency.
Respond to internal inquiries regarding CRM records and data management procedures.
Provide troubleshooting support and guidance for CRM users.
Ensure adherence to data security protocols and company policies in all tasks.
Required Skills and Qualifications
Proven experience in data management, data entry, or CRM administration.
Strong proficiency in CRM platforms (e.g., Salesforce, HubSpot, Zoho, or equivalent).
Excellent organizational and multitasking skills with a strong attention to detail.
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace.
Strong analytical skills with the ability to interpret and present data effectively.
Exceptional communication skills, both written and verbal.
Ability to work independently in a remote environment while meeting deadlines.
Experience
Minimum 2 years of experience in data management, CRM support, or a similar role.
Experience with CRM migration, reporting, and user support is a plus.
Background in e-commerce, SaaS, or remote operations is advantageous.
Working Hours
Full-time remote position.
Flexible schedule with core hours to coordinate with team members across different time zones.
Occasional participation in virtual meetings and trainings may be required.
Knowledge, Skills, and Abilities
In-depth understanding of CRM systems, database management, and data analytics.
Strong problem-solving skills and ability to troubleshoot data or system issues.
Self-motivated with a proactive approach to completing tasks.
Ability to maintain confidentiality and exercise discretion with sensitive information.
High adaptability to changing business needs and remote work technologies.
Benefits
Competitive salary and performance-based incentives.
Fully remote work with flexible hours.
Opportunities for professional growth and skill development.
Access to training resources and online courses.
Collaborative and supportive work culture.
Why Join UPWORK
UPWORK empowers professionals worldwide by connecting them to meaningful opportunities. As a Remote Data Management and CRM Support Specialist, you will contribute to a global team, gain exposure to advanced CRM systems, and play a key role in streamlining data processes that drive business success. Join us to grow your career in a flexible, remote-first environment where innovation and accuracy are highly valued.
How to Apply
Interested candidates are invited to submit:
An updated resume/CV.
A brief cover letter highlighting relevant experience and skills in data management and CRM support.
Any portfolio or examples of previous CRM or data management work (optional).
Applications can be sent via the UPWORK platform or to us. Shortlisted candidates will be contacted for a virtual interview.
