Virtual Customer Experience Agent (Global Fresher Program)
Company: The Elite Job
Location: India
Employment Type: FULL_TIME, PART_TIME
Date Posted: 2025-11-11
Valid Through: 2026-11-11
Job Summary
The Elite Job is seeking enthusiastic and customer-oriented individuals to join our Global Fresher Program as Virtual Customer Experience Agents. This entry-level opportunity is designed for ambitious candidates who are eager to build a career in customer service and digital communication. As a Virtual Customer Experience Agent, you will act as the first point of contact for our global customers—providing timely, accurate, and empathetic support through multiple channels including chat, email, and voice. You will be trained to handle various customer queries, resolve issues effectively, and deliver a positive brand experience.
Key Responsibilities
Respond promptly to customer inquiries via chat, email, and occasionally through phone calls.
Provide accurate information regarding products, services, orders, and policies.
Troubleshoot and resolve customer issues while maintaining a professional and courteous tone.
Collaborate with cross-functional teams to escalate and resolve complex problems.
Maintain detailed and organized customer interaction records in CRM systems.
Follow company communication guidelines to ensure consistent and high-quality service delivery.
Identify customer pain points and provide feedback to help improve service quality and operational processes.
Contribute positively to a remote team environment through active participation and collaboration.
Required Skills and Qualifications
Bachelors degree in any discipline (fresh graduates are highly encouraged to apply).
Excellent written and verbal communication skills in English.
Strong problem-solving and active listening abilities.
Computer literate with familiarity in Microsoft Office Suite, CRM tools, or ticketing systems.
Ability to multitask and manage time effectively in a fast-paced virtual environment.
A customer-first attitude with a positive, empathetic, and professional approach.
Experience
No prior experience required.
Candidates with internship or volunteer experience in customer service, communication, or administrative roles will have an advantage.
Working Hours
Flexible working schedule with rotational shifts to accommodate international time zones.
Full-time position (40 hours per week).
Weekend and holiday availability may be required based on operational needs.
Knowledge, Skills, and Abilities
Understanding of customer service principles and best practices.
Strong interpersonal skills and emotional intelligence for handling diverse customer needs.
Adaptability to new technologies and evolving business tools.
Ability to work independently and meet deadlines with minimal supervision.
Attention to detail with excellent organizational and documentation abilities.
Benefits
Competitive entry-level salary package.
Fully remote work setup with global exposure.
Comprehensive training and mentorship under the Global Fresher Program.
Career growth opportunities within international teams.
Paid time off, performance bonuses, and health benefits (depending on location).
Inclusive and supportive work culture that values learning and innovation.
Why Join The Elite Job
At The Elite Job, we believe in empowering fresh talent to become future leaders in customer experience. Our Global Fresher Program provides structured training, real-world exposure, and an opportunity to work with diverse clients and industries worldwide. Joining us means being part of a forward-thinking company that values your potential, celebrates your achievements, and supports your professional growth.
How to Apply
Interested candidates are encouraged to apply through The Elite Jobs official career portal or by sending their updated resume and a brief cover letter to us with the subject line:
Application – Virtual Customer Experience Agent (Global Fresher Program).
Shortlisted applicants will be contacted for an online assessment and interview.
