Online Content Moderator / Reviewer
Company: UPWORK
Location: United States
Employment Type: FULL_TIME, PART_TIME
Date Posted: 2025-11-10
Valid Through: 2026-11-10
Job Summary
UPWORK is seeking a detail-oriented and proactive Online Content Moderator / Reviewer to join our remote global workforce. In this role, you will be responsible for reviewing, monitoring, and moderating user-generated content to ensure it aligns with community guidelines, legal standards, and brand values. This position plays a key part in maintaining a safe, respectful, and high-quality online environment for users worldwide. The ideal candidate will possess strong analytical thinking, excellent judgment, and the ability to make fair, consistent decisions in a fast-paced virtual setting.
Key Responsibilities
Review and assess text, image, and video content for compliance with company policies and community standards.
Identify, escalate, or remove content that violates guidelines or poses legal or reputational risks.
Maintain accuracy and consistency in moderation decisions across multiple content types and categories.
Use provided tools and platforms to categorize, tag, and process content efficiently.
Prepare daily and weekly reports summarizing review statistics, trends, and issues.
Collaborate with team leaders and policy teams to refine moderation rules and improve workflows.
Stay updated on policy changes, cultural sensitivities, and emerging online content trends.
Contribute to improving the user experience by providing constructive feedback on recurring issues.
Required Skills and Qualifications
Strong command of English with excellent reading comprehension and written communication skills.
Ability to make fair, objective decisions while maintaining confidentiality and professionalism.
Comfortable working with sensitive or potentially disturbing content.
High attention to detail, accuracy, and consistency in applying rules.
Tech-savvy with basic knowledge of online platforms, social media, and digital tools.
Strong time management and organizational skills with the ability to handle large volumes of data efficiently.
Bachelors degree preferred (any discipline) or equivalent practical experience.
Experience
Prior experience in content moderation, customer service, online review, or data annotation is preferred but not mandatory.
Freshers with excellent analytical and communication skills are welcome to apply.
Working Hours
Flexible remote working schedule based on project requirements.
Full-time and part-time opportunities available.
Must be available for at least 4–6 hours per day, including weekends or holidays as needed for global operations.
Knowledge, Skills, and Abilities
Understanding of online community standards, digital communication etiquette, and emerging internet trends.
Ability to work independently with minimal supervision while adhering to set targets and deadlines.
Cultural sensitivity and awareness when reviewing international content.
Emotional resilience and discretion when handling sensitive or explicit material.
Familiarity with content management systems (CMS) or moderation platforms is an added advantage.
Benefits
100% remote work with flexible hours.
Competitive hourly pay with performance-based incentives.
Opportunity to work with international clients and projects on UPWORK.
Skill development through regular policy updates, moderation tools, and workflow training.
Supportive and inclusive virtual work culture.
Potential for long-term engagement and career advancement on the UPWORK platform.
Why Join UPWORK
At UPWORK, you are not just taking a job—you are joining a global community that values collaboration, innovation, and integrity. You will gain hands-on experience in digital communication management, learn global best practices, and work with professionals who are shaping the online future. Whether you are a seasoned moderator or looking to start your career in the digital workspace, UPWORK provides the flexibility, exposure, and growth you need to thrive.
How to Apply
Interested candidates can apply directly through UPWORK by searching for Online Content Moderator / Reviewer and submitting their profile, updated resume, and a short cover letter highlighting relevant skills.
Applicants will be shortlisted based on attention to detail, communication skills, and platform experience.
