Work From Home Technical Support Associate (Non-Voice)
Company: Progressive Technology
Location: United States
Employment Type: FULL_TIME, PART_TIME
Date Posted: 2025-11-10
Valid Through: 2026-11-10
Job Summary
Progressive Technology is seeking a Work From Home Technical Support Associate (Non-Voice) to join our dynamic remote support team. The ideal candidate will be responsible for resolving customer issues via chat and email, ensuring prompt, courteous, and effective technical assistance. This role does not require phone communication and is perfect for professionals with strong written communication skills and a passion for troubleshooting software, hardware, and network-related issues. You will play a crucial role in maintaining customer satisfaction by providing high-quality, accurate, and timely support.
Key Responsibilities
Respond to customer inquiries and technical issues through chat and email channels.
Diagnose, troubleshoot, and resolve product or service-related issues.
Document all interactions and technical solutions in the support system accurately.
Guide customers step-by-step through problem-solving processes.
Collaborate with internal technical teams to escalate and resolve complex issues.
Ensure timely resolution while maintaining high service quality and professionalism.
Update customers on issue progress and provide follow-up until full resolution.
Maintain product knowledge to deliver effective technical assistance.
Identify recurring technical issues and suggest improvements to enhance user experience.
Required Skills and Qualifications
Bachelors degree in Computer Science, Information Technology, or a related field (preferred but not mandatory).
Excellent written English communication skills.
Strong problem-solving and analytical thinking abilities.
Basic understanding of computer systems, software applications, and internet technologies.
Ability to handle multiple conversations simultaneously while maintaining accuracy and quality.
Customer-focused attitude with empathy and patience.
Proficiency in using CRM and ticketing tools (e.g., Zendesk, Freshdesk, or similar platforms).
Ability to work independently with minimal supervision in a remote environment.
Experience
0–2 years of experience in a technical support, IT helpdesk, or customer service (non-voice) role.
Freshers with a strong interest in technology and troubleshooting are encouraged to apply.
Working Hours
Flexible remote work schedule.
Rotational shifts may apply, depending on global customer support needs.
Weekend or holiday shifts may be required occasionally.
Knowledge, Skills, and Abilities
Good understanding of operating systems (Windows, macOS, or Linux).
Familiarity with web browsers, email clients, and basic networking concepts.
Fast learner with the ability to adapt to new tools and technologies.
Strong attention to detail and time management skills.
Team-oriented mindset with a commitment to continuous improvement.
Benefits
Work from home with a flexible schedule.
Competitive salary and performance-based incentives.
Paid training and professional development opportunities.
Health and wellness benefits (depending on location).
Opportunity to grow within a technology-driven company.
Supportive team culture and modern work tools for efficiency.
Why Join Progressive Technology
At Progressive Technology, we believe in empowering our employees with the tools and opportunities to succeed. As a global technology-driven company, we provide a collaborative and inclusive environment that fosters growth, learning, and innovation. Joining us means becoming part of a forward-thinking team that values excellence, customer satisfaction, and continuous development. Whether you are an experienced professional or just starting your career, we provide a platform for you to excel and make a real impact.
How to Apply
Interested candidates should submit their updated resume along with a short cover letter explaining their interest in the Technical Support Associate (Non-Voice) role.
Send your application to us with the subject line:
Application for Technical Support Associate (Non-Voice)
