(Onlinejobs) Customer Chat Representative

Company: The Elite Job

Location: Philippines

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-11-07

Valid Through: 2026-11-07

Job Summary

The Elite Job is looking for a Customer Chat Representative to join our dynamic online support team. This remote position is ideal for individuals who enjoy helping others and can communicate clearly through written messages. You will be the first point of contact for our customers, providing real-time assistance through chat, resolving queries, and ensuring a smooth customer experience. If you are tech-savvy, customer-oriented, and eager to work in a flexible online environment, this role is perfect for you.

Key Responsibilities

  • Respond promptly to customer inquiries via live chat, email, or social media platforms.

  • Provide accurate information about products, services, and policies.

  • Assist customers with order placements, payments, returns, and account-related questions.

  • Document and escalate unresolved issues to higher-level support teams.

  • Maintain a positive, empathetic, and professional attitude toward customers at all times.

  • Monitor multiple chats simultaneously while ensuring quality responses.

  • Collaborate with team members and supervisors to improve service processes.

  • Meet performance goals related to response time, customer satisfaction, and accuracy.

Required Skills and Qualifications

  • Excellent written communication skills in English.

  • Strong attention to detail and ability to multitask in a fast-paced environment.

  • Proficiency in using computers, chat platforms, and CRM tools.

  • Customer-first mindset with problem-solving abilities.

  • Ability to remain calm and professional under pressure.

  • High-speed internet connection and a reliable laptop or desktop setup.

Experience

  • Experience Level: 0–2 years (Freshers are welcome to apply).

  • Previous experience in online chat support, customer service, or BPO roles is an added advantage.

Working Hours

  • Flexible work-from-home schedule with options for full-time or part-time shifts.

  • Must be available to work on weekends or holidays as required.

  • Shifts may be based on regional time zones to ensure 24/7 coverage.

Knowledge, Skills, and Abilities

  • Excellent typing speed and accuracy.

  • Basic understanding of e-commerce or online service platforms.

  • Ability to handle multiple conversations simultaneously.

  • Familiarity with Microsoft Office, Google Workspace, or similar tools.

  • Positive attitude and willingness to learn new software systems quickly.

Benefits

  • 100% Remote – Work from the comfort of your home.

  • Competitive salary with performance-based incentives.

  • Paid training and career development opportunities.

  • Flexible working hours and work-life balance.

  • Employee recognition and rewards program.

  • Opportunity to grow within a global customer service team.

Why Join The Elite Job

At The Elite Job, we value innovation, teamwork, and customer satisfaction. You will join a friendly and supportive environment where your skills are appreciated, and your career goals are nurtured. Whether you are starting out or looking to advance in online support, we provide the tools and training you need to succeed. Join us to build a meaningful remote career with one of the leading online job platforms.

How to Apply

Interested candidates can apply directly through The Elite Jobs official website or send their updated resume to us with the subject line: Application for Customer Chat Representative – Online Job.
Shortlisted candidates will be contacted for an online assessment and virtual interview.

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