Part-Time Customer Engagement Agent - Blood Services (WFH)

Company: American Red Cross

Location: United States

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-11-07

Valid Through: 2026-11-07

Job Summary

The American Red Cross is seeking a dedicated and compassionate Part-Time Customer Engagement Agent to support our Blood Services division. This remote role focuses on engaging with donors, coordinating appointments, and ensuring a positive donor experience. The ideal candidate will be a proactive communicator with strong organizational skills and a passion for helping communities through life-saving blood donations. This position offers flexible work-from-home hours while playing a critical role in maintaining the continuity and efficiency of blood donation services nationwide.

Key Responsibilities

  • Serve as the first point of contact for blood donors via phone, email, and other digital communication channels.

  • Schedule, reschedule, and confirm blood donation appointments with accuracy and efficiency.

  • Maintain detailed records of donor interactions and appointments in the organizations database.

  • Provide timely information and answer questions regarding donation eligibility, procedures, and safety guidelines.

  • Collaborate with the Blood Services team to ensure smooth donor workflows and optimal donor experiences.

  • Identify opportunities to improve donor engagement and provide feedback to management.

  • Follow organizational policies and protocols to ensure compliance and donor safety.

Required Skills and Qualifications

  • Excellent verbal and written communication skills.

  • Strong interpersonal skills with the ability to engage diverse donor populations.

  • Detail-oriented with strong organizational and multitasking abilities.

  • Proficiency in basic computer applications, including MS Office and CRM platforms.

  • Ability to work independently in a remote setting while meeting deadlines.

  • Empathy and a service-oriented mindset.

Experience

  • Previous experience in customer service, call center, or donor relations preferred but not required.

  • Familiarity with healthcare, blood services, or nonprofit organizations is a plus.

Working Hours

  • Part-time, flexible schedule.

  • Must be able to work during peak donation hours, including some evenings and weekends.

Knowledge, Skills, and Abilities

  • Ability to handle sensitive information confidentially and professionally.

  • Strong problem-solving skills with the ability to address donor concerns effectively.

  • Ability to adapt to new technologies and software platforms quickly.

  • Commitment to providing a positive and welcoming experience for all donors.

Benefits

  • Competitive hourly pay.

  • Flexible work-from-home environment.

  • Paid training and development opportunities.

  • Opportunity to contribute to a mission-driven organization that saves lives daily.

  • Employee support programs and resources.

Why Join

By joining the American Red Cross as a Part-Time Customer Engagement Agent, you become part of a world-renowned humanitarian organization dedicated to saving lives and supporting communities. This role offers the chance to make a tangible impact on public health, interact with diverse donors, and develop valuable customer engagement skills—all from the comfort of your home.

How to Apply

Interested candidates are encouraged to submit their application online through the American Red Cross careers portal. Please include an updated resume and a brief cover letter highlighting relevant experience and your motivation for joining our Blood Services team.

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