Work From Home Donor Appointment Specialist (Biomedical Services)

Company: American Red Cross

Location: United States

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-11-07

Valid Through: 2026-11-07

Job Summary:

The American Red Cross is seeking a dedicated Donor Appointment Specialist to join our Biomedical Services team in a remote, work-from-home capacity. In this role, you will serve as the first point of contact for donors, coordinating appointments, providing exceptional customer service, and ensuring a seamless donation experience. This position is crucial in supporting our mission to save lives through a reliable blood supply, requiring strong communication, organizational skills, and a passion for helping others.

Key Responsibilities:

  • Schedule and confirm donor appointments via phone, email, and other digital platforms.

  • Maintain accurate donor records and ensure confidentiality in accordance with regulatory requirements.

  • Provide donors with relevant information regarding the donation process, eligibility, and post-donation care.

  • Troubleshoot scheduling conflicts and resolve donor inquiries professionally and efficiently.

  • Collaborate with Biomedical Services staff to optimize appointment flow and donor experience.

  • Document interactions and maintain comprehensive logs in the CRM system.

  • Support special campaigns and outreach initiatives as needed.

  • Uphold the American Red Cross standards of quality, professionalism, and customer service excellence.

Required Skills and Qualifications:

  • Excellent verbal and written communication skills.

  • Strong organizational and time management abilities.

  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and CRM systems.

  • Ability to multitask and adapt to changing priorities in a fast-paced environment.

  • High attention to detail and accuracy in recordkeeping.

  • Empathy and strong interpersonal skills to engage with a diverse donor population.

Experience:

  • Previous experience in customer service, call center operations, or healthcare scheduling is preferred.

  • Experience in donor services, blood donation, or healthcare coordination is a plus.

Working Hours:

  • Part-time or full-time positions available, with flexible scheduling options.

  • Evening, weekend, and holiday shifts may be required to meet donor demand.

  • 100% remote work-from-home position.

Knowledge, Skills, and Abilities:

  • Knowledge of healthcare regulations, patient privacy, and HIPAA compliance is an advantage.

  • Ability to work independently and take initiative in a remote setting.

  • Strong problem-solving skills and the ability to handle sensitive situations calmly.

  • Familiarity with appointment scheduling software and digital communication tools.

Benefits:

  • Competitive salary and potential for performance-based incentives.

  • Flexible work-from-home schedule.

  • Health, dental, and vision insurance options.

  • Paid time off and holidays.

  • Professional development opportunities and training.

  • Meaningful work contributing to a life-saving mission.

Why Join:

At the American Red Cross, you will join a mission-driven organization committed to saving lives and supporting communities in need. This role offers the opportunity to make a tangible impact on donor engagement, work in a flexible remote environment, and be part of a supportive team that values dedication, integrity, and compassion.

How to Apply:

Interested candidates are encouraged to submit their resume and a brief cover letter highlighting their relevant experience through the American Red Cross careers portal. Only qualified candidates will be contacted for the interview process.

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