Work From Home Client Relations Associate (Flexible Schedule)
Company: New York City Jobs
Location: United States
Employment Type: FULL_TIME, PART_TIME
Date Posted: 2025-11-07
Valid Through: 2026-11-07
Job Summary
New York City Jobs is seeking a highly motivated and customer-focused Client Relations Associate to join our remote team. This role is designed for individuals who excel in communication, enjoy problem-solving, and thrive in a flexible, work-from-home environment. As a Client Relations Associate, you will serve as the primary point of contact for clients, ensuring exceptional service, resolving inquiries efficiently, and fostering long-term relationships.
This position offers flexibility in working hours while providing a dynamic and supportive virtual work environment. It is ideal for candidates looking to advance their career in client services without the need to commute to a physical office.
Key Responsibilities
Serve as the primary contact for clients via phone, email, and chat, delivering timely and professional responses.
Address client inquiries, concerns, and requests with empathy and efficiency.
Build and maintain strong relationships with clients to drive satisfaction and loyalty.
Collaborate with internal teams to resolve client issues and ensure seamless service delivery.
Document client interactions and maintain accurate records in CRM systems.
Identify opportunities to improve client experience and provide feedback to management.
Assist with onboarding new clients and providing ongoing support.
Participate in virtual team meetings and training sessions to stay updated on company policies and processes.
Required Skills and Qualifications
Strong verbal and written communication skills.
Excellent interpersonal and relationship-building abilities.
Ability to manage multiple client accounts and prioritize tasks effectively.
Strong problem-solving skills and attention to detail.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems.
Self-motivated, disciplined, and able to work independently in a remote environment.
Adaptability to changing client needs and organizational priorities.
Experience
Minimum 1–2 years of experience in client services, customer support, or a related field.
Experience in a remote work environment is highly desirable.
Prior experience handling client accounts in B2B or B2C settings is a plus.
Working Hours
Flexible schedule with opportunities to work part-time or full-time hours.
Must be able to work during peak client support hours and attend virtual team meetings as required.
Knowledge, Skills, and Abilities
Deep understanding of customer service principles and best practices.
Ability to communicate clearly, professionally, and with empathy.
Skilled in problem analysis and conflict resolution.
Comfortable with technology and remote communication tools (Zoom, Teams, Slack).
Strong organizational and time management skills.
Benefits
Work from the comfort of your home.
Flexible working hours to accommodate personal schedules.
Paid training and professional development opportunities.
Health and wellness benefits (as applicable).
Supportive team culture with opportunities for career growth.
Why Join New York City Jobs?
At New York City Jobs, we prioritize our employees success and work-life balance. Joining our team means becoming part of an innovative, client-focused company that values your contributions, encourages professional growth, and provides the flexibility to work from anywhere.
How to Apply
Interested candidates should submit a current resume along with a brief cover letter highlighting relevant experience and explaining why you are an ideal fit for this role. Applications can be sent directly to us with the subject line: Work From Home Client Relations Associate Application.
