Remote Customer Service Representative (Chat/Email Support)
Company: Progressive Technology
Location: United States
Employment Type: FULL_TIME, PART_TIME
Date Posted: 2025-11-10
Valid Through: 2026-11-10
Job Summary
Progressive Technology is seeking a dedicated and articulate Remote Customer Service Representative to join our growing support team. In this role, you will be responsible for providing exceptional customer service through chat and email channels, ensuring client satisfaction and timely resolution of inquiries. You will serve as the first point of contact for our customers, offering quick, accurate, and empathetic responses to their needs. This is a remote position that provides flexibility, professional growth, and the opportunity to be part of an innovative, technology-driven organization.
Key Responsibilities
Respond promptly to customer inquiries through live chat and email channels.
Provide accurate information about products, services, and company policies.
Resolve customer issues efficiently while maintaining a professional and courteous tone.
Escalate complex issues to the appropriate department when necessary.
Document customer interactions and maintain detailed records in CRM systems.
Work collaboratively with internal teams to ensure customer satisfaction.
Identify opportunities to improve customer experience and contribute to process enhancements.
Maintain high performance metrics such as response time, quality assurance scores, and resolution rates.
Required Skills and Qualifications
Excellent written communication skills with strong grammar and typing accuracy.
Proven ability to handle multiple chat/email interactions simultaneously.
Strong problem-solving and decision-making skills.
Basic technical understanding to assist with common user issues.
Customer-oriented mindset with patience and empathy.
Ability to work independently in a fast-paced, remote environment.
Proficiency in using chat platforms, CRM software, and support ticketing tools.
Experience
Minimum of 1–2 years of experience in a customer service or support role (preferably in chat/email support).
Freshers with excellent communication skills and a customer-first attitude are encouraged to apply.
Working Hours
Flexible working schedule based on business requirements.
Shifts may include weekends or holidays depending on customer demand.
Full-time and part-time positions available.
Knowledge, Skills, and Abilities
Strong interpersonal and written communication skills.
Ability to remain calm under pressure and handle challenging situations professionally.
Strong attention to detail and organizational ability.
Comfortable working with digital tools, remote collaboration apps, and cloud-based platforms.
Ability to adapt to evolving processes and technologies quickly.
Benefits
Competitive salary with performance-based incentives.
Work-from-home flexibility with a global team environment.
Paid time off and company-recognized holidays.
Career development programs and continuous learning opportunities.
Access to wellness programs and online engagement activities.
Stable and growth-oriented organization offering long-term opportunities.
Why Join Progressive Technology
At Progressive Technology, we believe that excellent customer service starts with empowered employees. You will join a passionate team that values collaboration, innovation, and inclusivity. We provide comprehensive training, professional support, and a positive work environment where your contributions are recognized and rewarded. If you are passionate about helping others and want to grow your career in a dynamic, tech-driven company, this is the perfect opportunity for you.
How to Apply
Interested candidates are invited to submit their updated resume along with a brief cover letter describing their experience and suitability for the role.
Apply directly through our official career portal or email your application to us with the subject line Application – Remote Customer Service Representative (Chat/Email Support).
