Swiggy Delivery Emergency Response Agent – Work From Home (Pan India)

Company: Swiggy

Location: India

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-11-20

Valid Through: 2026-11-20

Company: Swiggy
Job Type: Remote / Work From Home
Experience: Freshers & Experienced Candidates Welcome
Role Category: Customer Safety & Delivery Support
Location: India – Work from Home

About the Position

Swiggy is hiring Emergency Response Agents to handle urgent delivery-related issues and provide fast, accurate support to customers, delivery partners, and internal teams. In this role, you will act as the front line for crisis handling—resolving high-priority concerns such as delivery mishaps, escalations, safety issues, and real-time delivery disruptions.

If you are calm under pressure, have strong communication skills, and enjoy problem-solving, this remote job offers a rewarding opportunity to support one of Indias largest online delivery platforms from home.

Key Responsibilities

  • Monitor and respond to emergency delivery issues in real time

  • Assist customers and delivery partners facing urgent concerns such as delivery mishaps, service failures, or safety alerts

  • Initiate quick resolution while following Swiggy standard operating procedures

  • Escalate critical cases to specialized support teams or internal departments

  • Document every case accurately in the system

  • Maintain high response quality, professionalism, and service efficiency

  • Communicate clearly and confidently with customers, delivery partners, and team members

Skills & Qualifications

  • Education: 12th pass minimum (Graduates preferred)

  • Excellent verbal and written communication skills

  • Ability to stay calm and professional during high-pressure or urgent scenarios

  • Basic computer and smartphone proficiency

  • Customer service or call center experience is helpful but not mandatory

  • Strong problem-solving and decision-making ability

  • Quick learner with a customer-first mindset

Work From Home Requirements

  • Laptop or desktop with stable internet connection

  • Quiet workspace suitable for professional support calls

  • Smartphone for communication and backup support

Salary & Benefits

  • Competitive monthly pay

  • Additional performance-based incentives

  • Flexibility in working hours based on business needs

  • Opportunity to work with one of Indias fastest-growing technology-driven delivery platforms

  • Scope for career growth in customer operations, support leadership, and crisis response roles

If you are dependable, fast-thinking, and eager to support users and delivery partners during crucial moments, apply now and build a meaningful career with Swiggy—right from your home.

Back to blog

Related Posts

Data Entry Question and Answer

$150 $49

Remote Question and Answer

$150 $49

Virtual Assistant Question and Answer

$150 $49

Content Moderator Question and Answer

$150 $49

Customer Service Question and Answer

$150 $49

Video Game Tester Question and Answer

$150 $49