Zomato Complaint Resolution Coordinator (WFH)

Company: Zomato

Location: India

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-11-20

Valid Through: 2026-11-20

Company: Zomato
Job Type: Remote / Work From Home
Experience: Freshers & Experienced Candidates Both Eligible
Department: Customer Support & Delivery Operations
Location: Pan India

About the Role

Zomato is hiring Work-From-Home Complaint Resolution Coordinators to assist customers and delivery partners with order-related issues. This role is ideal for individuals with strong communication skills who want a stable remote job in Indias fast-growing food delivery industry.

As a Complaint Resolution Coordinator, you will handle order problems, refunds, delivery concerns, and app queries while ensuring a smooth and positive customer experience.

Key Responsibilities

  • Manage customer complaints through phone, email, and chat

  • Resolve delivery issues such as delays, missing items, wrong orders, or billing errors

  • Document every interaction accurately in the system

  • Follow Zomato support guidelines and escalation procedures

  • Coordinate with internal teams to ensure timely complaint resolution

  • Maintain service quality and professional communication at all times

Skills & Requirements

  • Minimum educational requirement: 12th pass (Graduates preferred)

  • Good verbal and written communication skills

  • Basic understanding of computers and smartphone applications

  • Customer service or call center experience is beneficial but not mandatory

  • Ability to remain calm and solution-oriented while handling difficult or urgent cases

  • Self-discipline and ability to work independently in a remote setup

Work From Home Requirements

  • Laptop or smartphone with stable internet

  • Quiet workspace for professional communication

  • Ability to meet attendance and performance requirements

Salary & Benefits

  • Attractive monthly pay

  • Incentive opportunities based on performance

  • Work from home with flexible shift options

  • Grow within Zomatos customer support and operations teams

  • Chance to join one of Indias most recognized food delivery brands

If you enjoy helping customers, solving problems, and want a career with growth potential, apply today and start working remotely with Zomato.

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