Night Shift Call Center Representative

Company: The Elite Job

Location: India

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-10-24

Valid Through: 2026-10-24

Job Summary:

The Elite Job is seeking enthusiastic and dedicated individuals to join our team as Night Shift Call Center Representatives. This role is perfect for candidates who thrive in a fast-paced environment and have excellent communication skills. The Night Shift Call Center Representative will be responsible for handling inbound and outbound customer interactions, ensuring a positive experience while maintaining high-quality service standards. This position provides an exciting opportunity to work remotely or in-office during night hours, contributing to the success of our global operations.

Key Responsibilities:

  • Handle inbound and outbound calls, emails, and chat inquiries professionally and efficiently.

  • Provide accurate information regarding products, services, policies, and procedures.

  • Resolve customer complaints and issues promptly while ensuring a high level of customer satisfaction.

  • Document customer interactions, feedback, and outcomes in the company CRM system.

  • Collaborate with team members and management to meet individual and team targets.

  • Identify opportunities to upsell or cross-sell products and services when appropriate.

  • Adhere to company guidelines, processes, and quality standards.

Required Skills and Qualifications:

  • Excellent verbal and written communication skills in English.

  • Strong problem-solving skills with the ability to think quickly under pressure.

  • Customer-focused attitude with patience and empathy.

  • Basic computer skills, including MS Office and CRM software proficiency.

  • Ability to follow instructions accurately and work independently during night hours.

Experience:

  • Previous experience in a call center, customer support, or service-oriented role is preferred but not mandatory.

  • Freshers with strong communication and learning skills are encouraged to apply.

Working Hours:

  • Night shift schedule (typically 10:00 PM – 6:00 AM, flexible depending on business needs).

  • Full-time role with rotational shifts if required.

Knowledge, Skills, and Abilities:

  • Ability to handle high call volumes while maintaining composure.

  • Strong multitasking and organizational skills.

  • Capability to learn quickly and adapt to new systems and processes.

  • Patience and persistence when dealing with challenging customers.

  • Team-oriented mindset and willingness to collaborate for common goals.

Benefits:

  • Competitive salary with night shift allowances.

  • Opportunity for growth and career advancement within the company.

  • Health and wellness benefits (if applicable based on company policy).

  • Professional development and training programs.

  • Supportive work environment with recognition for performance.

Why Join The Elite Job:

Joining The Elite Job offers a unique opportunity to be part of a dynamic, growing organization where your contributions are valued. You will work alongside experienced professionals, gain hands-on experience in customer service, and enhance your communication and problem-solving skills—all while enjoying the flexibility and perks of night shift work.

How to Apply:

Interested candidates can apply by submitting their updated resume and a brief cover letter highlighting relevant skills and experience to us. Shortlisted candidates will be contacted for a telephonic or video interview.

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