Technical Support Engineer for IT Solutions
Company: The Elite Job
Location: India
Employment Type: FULL_TIME, PART_TIME
Date Posted: 2025-09-03
Valid Through: 2026-09-03
Job Summary
At The Elite Job, we are seeking a skilled and customer-focused Technical Support Engineer to join our dynamic IT Solutions team. The ideal candidate will be responsible for providing technical assistance, troubleshooting issues, and ensuring smooth operation of IT systems for our clients. This role requires strong problem-solving abilities, excellent communication skills, and a proactive approach to delivering high-quality support services.
Key Responsibilities
Provide timely and professional technical support to clients via phone, email, or remote sessions.
Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.
Install, configure, and maintain operating systems, applications, and IT infrastructure.
Collaborate with internal teams to escalate complex technical issues when required.
Document support cases, resolutions, and technical best practices.
Monitor system performance and proactively identify potential problems.
Assist in the deployment of IT projects and solutions tailored to client needs.
Deliver user training and create knowledge base articles to enhance self-service support.
Ensure compliance with security protocols and company IT policies.
Required Skills and Qualifications
Bachelors degree in Information Technology, Computer Science, or related field (or equivalent work experience).
Strong knowledge of operating systems (Windows, Linux, macOS).
Proficiency in networking concepts (TCP/IP, DNS, DHCP, VPNs, firewalls).
Experience with troubleshooting hardware, software, and cloud-based applications.
Familiarity with IT ticketing systems and remote support tools.
Excellent written and verbal communication skills.
Strong analytical and problem-solving abilities.
Ability to manage multiple tasks in a fast-paced environment.
Experience
Minimum 2–4 years of experience in a technical support, IT helpdesk, or system administration role.
Previous exposure to IT solutions, managed services, or enterprise support is highly desirable.
Experience supporting cloud platforms (Microsoft 365, AWS, Azure) is an advantage.
Working Hours
Full-time position, 40 hours per week.
Standard business hours (Monday to Friday).
Flexibility may be required for urgent support outside regular hours.
Knowledge, Skills, and Abilities
Strong customer service orientation with a positive, solution-driven mindset.
Ability to explain technical concepts in simple terms for non-technical users.
Strong organizational and time-management skills.
High level of attention to detail and commitment to service excellence.
Ability to work both independently and collaboratively within a team.
Benefits
Competitive salary package with performance-based incentives.
Comprehensive health insurance coverage.
Paid time off, including annual leave and public holidays.
Professional development opportunities, including certifications and training.
Supportive work environment with opportunities for career growth.
Modern office setup with the latest IT tools and resources.
Why Join The Elite Job?
At The Elite Job, we believe in empowering our people as much as we empower our clients. We foster a culture of learning, innovation, and collaboration. By joining our team, you will work alongside passionate IT professionals, gain exposure to the latest technologies, and contribute to delivering world-class IT solutions. If you are looking for a career where your skills are valued, your ideas are heard, and your growth is supported, this is the place for you.
How to Apply
Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and motivation for the role. Please send your application to us.
