Technical Support Agent for Hardware Company
Company: The Elite Job
Location: India
Employment Type: FULL_TIME, PART_TIME
Date Posted: 2025-09-04
Valid Through: 2026-09-04
Job Summary
The Elite Job is seeking a Technical Support Agent to join our dynamic team in the hardware solutions sector. In this role, you will be the first point of contact for customers experiencing technical issues with our hardware products. You will provide troubleshooting support, answer inquiries, and ensure customers receive timely and accurate resolutions. This is an excellent opportunity for individuals who are passionate about technology, customer service, and problem-solving.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
Diagnose, troubleshoot, and resolve hardware-related issues.
Provide step-by-step guidance to customers to resolve technical concerns.
Escalate complex issues to higher-level technical teams when necessary.
Document customer interactions, reported issues, and applied solutions in the system.
Maintain up-to-date knowledge of company products, services, and industry developments.
Collaborate with internal teams to improve product knowledge and customer support processes.
Ensure high levels of customer satisfaction by providing efficient and empathetic service.
Required Skills and Qualifications
Strong communication skills, both verbal and written.
Proven ability to troubleshoot hardware-related problems.
Good understanding of basic computer systems, networks, and peripheral devices.
Ability to work in a fast-paced environment with attention to detail.
Excellent customer service and interpersonal skills.
Proficiency in documenting processes and following company procedures.
Experience
Minimum of 1–2 years in technical support, IT helpdesk, or a customer service role within the hardware or technology sector.
Experience with ticketing systems or CRM platforms is highly desirable.
Knowledge of diagnostic tools and hardware troubleshooting methods is an advantage.
Working Hours
Full-time position (40 hours per week).
Shift-based schedules, including evenings, weekends, and holidays, depending on business needs.
Flexibility to work overtime during peak periods may be required.
Knowledge, Skills, and Abilities
Strong analytical and problem-solving skills.
Ability to multitask and prioritize workload effectively.
Strong sense of ownership and accountability.
Ability to remain calm and professional under pressure.
Eagerness to learn and stay updated with the latest hardware technologies.
Benefits
Competitive salary package with performance-based incentives.
Comprehensive health and wellness programs.
Paid vacation and holidays.
Professional development and ongoing training opportunities.
Employee discounts on company products and services.
Opportunities for career growth within a global hardware solutions leader.
Why Join The Elite Job?
At The Elite Job, we believe in empowering our employees to grow both personally and professionally. We foster a collaborative and inclusive work environment where your ideas are valued, and your career path is supported. By joining us, you will be part of a forward-thinking company that prioritizes innovation, customer satisfaction, and employee success.
How to Apply
Interested candidates are encouraged to submit their updated resume and a brief cover letter highlighting relevant experience. Please apply directly through our career portal or email your application to us
