Technical Consultant, D365 & Power Platform

Description:

  • Use design thinking concepts to help business decision-makers establish primary project goals and think beyond efficiency improvements.
  • Act as technical subject matter expert for Dynamics 365 digital contact centre platform and CX solutions, including product demonstrations and presentations.
  • Stay up-to-date with industry trends and maintain deep understanding of Dynamics 365 digital contact centre platform and CX solutions.
  • Lead workshops with customers to understand business requirements, document requirements and design appropriate solutions.
  • Create Solution, Functional and Technical Specifications documentation for projects.
  • Mentor junior staff, sharing knowledge and experience to grow team capability.
  • Operate within cross-functional teams and be an excellent communicator.

Requirements:

  • Bachelor’s degree in computer science, Engineering, or a related field.
  • At least 3 years of experience with Dynamics 365, including experience with the digital contact centre platform and CX solutions.
  • Good level of knowledge of all components of the Power Platform and current Power Platform technologies.
  • Knowledge of Azure stack technologies that support the solution.
  • Strong presentation and communication skills (able to communicate technical info to non-technical audiences).
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team; strong work ethic.
  • Previous experience in a consulting environment.
  • Expected to be flexible with time and capable of working in a process-oriented environment.

Benefits:

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