Student Support Advisor for Online Learning Portal
Company: The Elite Job
Location: India
Employment Type: FULL_TIME, PART_TIME
Date Posted: 2025-09-04
Valid Through: 2026-09-04
Job Summary
The Elite Job is seeking a dedicated and empathetic Student Support Advisor to join our Online Learning Portal team. In this role, you will serve as the primary point of contact for students, providing guidance, support, and solutions to ensure a smooth and engaging learning experience. You will play a critical role in helping students navigate their academic journey by addressing their inquiries, resolving challenges, and encouraging student success through excellent customer care.
Key Responsibilities
Serve as the first line of support for student inquiries via email, chat, and phone.
Provide guidance on course navigation, technical troubleshooting, and account-related concerns.
Proactively monitor student progress and offer motivational support to enhance engagement and retention.
Escalate complex issues to the appropriate departments and follow up to ensure resolution.
Maintain accurate records of student interactions in the support system.
Collaborate with academic staff, IT teams, and administrative departments to improve student experiences.
Deliver clear communication regarding policies, deadlines, and available resources.
Participate in team meetings and contribute to continuous improvement initiatives.
Required Skills and Qualifications
Strong communication skills, both written and verbal, with the ability to convey information clearly and empathetically.
Excellent problem-solving and conflict-resolution abilities.
Customer service orientation with a student-first mindset.
Proficiency in using online platforms, CRMs, or helpdesk tools.
Ability to multitask, manage priorities, and remain calm under pressure.
Experience
Previous experience in student support, customer service, call centers, or administrative roles is preferred.
Experience working in the education or e-learning sector will be an advantage.
Demonstrated track record of handling high-volume inquiries with professionalism.
Working Hours
Full-time position with flexibility to cover shifts between Monday to Friday, 9:00 AM – 6:00 PM.
Occasional evening or weekend shifts may be required during peak academic periods.
Remote and hybrid working options are available depending on business needs.
Knowledge, Skills, and Abilities
Knowledge of online learning systems, virtual classrooms, and student support processes.
Strong organizational and time management skills.
Ability to handle sensitive student information with confidentiality.
Positive attitude, resilience, and the ability to adapt quickly to change.
Passion for education, technology, and student success.
Benefits
Competitive salary package with performance-based incentives.
Comprehensive health and wellness benefits.
Generous paid time off and holiday allowance.
Access to professional development and training opportunities.
Discounts on courses and continuous learning programs.
Supportive, inclusive, and collaborative work culture.
Why Join The Elite Job
At The Elite Job, we are committed to empowering students through innovative online learning solutions. By joining our team, you will not only contribute to student success but also grow professionally in a dynamic, forward-thinking environment. We value creativity, diversity, and dedication, and we believe that every team member has the power to make a difference.
How to Apply
If you are passionate about supporting learners and thrive in a fast-paced, student-focused environment, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and motivation for applying to us.
