Remote Customer Support Representative – Work From Home
Company: Houston Skilled Consultancy
Location: United States
Employment Type: FULL_TIME, PART_TIME
Date Posted: 2025-11-01
Valid Through: 2026-11-01
Job Summary
Houston Skilled Consultancy is seeking a highly motivated and customer-oriented Remote Customer Support Representative to join our growing virtual support team. In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. You will be responsible for providing professional, empathetic, and efficient assistance through various communication channels such as email, chat, and phone. This is a fully remote position, offering flexibility and the opportunity to work from the comfort of your home.
Key Responsibilities
Respond promptly and professionally to customer inquiries via email, chat, and phone.
Provide accurate information regarding products, services, or policies.
Handle customer complaints with patience and a problem-solving approach.
Record and manage customer interactions using CRM tools or ticketing systems.
Escalate complex issues to the appropriate department for resolution.
Maintain a strong understanding of company offerings to support customer needs effectively.
Ensure high levels of customer satisfaction by delivering timely and effective support.
Participate in virtual team meetings and ongoing training to enhance customer service performance.
Required Skills and Qualifications
Excellent verbal and written communication skills in English.
Strong customer service orientation with an empathetic and positive attitude.
Ability to multitask and manage time efficiently in a remote work environment.
Proficiency with computers, email platforms, and chat tools.
Basic knowledge of CRM software or customer support systems is a plus.
Strong problem-solving skills and attention to detail.
Reliable internet connection and a quiet workspace suitable for remote work.
Experience
Minimum of 1–2 years of experience in customer service, helpdesk, or call center roles (remote experience preferred).
Freshers with excellent communication and interpersonal skills are also encouraged to apply.
Working Hours
Flexible working shifts available (Day or Night Shifts based on region).
Full-time and part-time options offered.
Candidates must be able to attend online meetings and training sessions as required.
Knowledge, Skills, and Abilities
Understanding of customer support principles and processes.
Ability to work independently with minimal supervision.
Strong interpersonal and conflict resolution abilities.
Ability to adapt to new tools, technologies, and systems quickly.
Patience and professionalism in handling challenging customer situations.
Benefits
Work from home with flexible scheduling options.
Competitive salary with performance-based incentives.
Paid virtual training and onboarding support.
Opportunities for career advancement within the company.
Supportive remote team environment.
Internet reimbursement and home office setup allowance (for eligible employees).
Why Join Houston Skilled Consultancy
At Houston Skilled Consultancy, we believe in empowering our employees through trust, flexibility, and professional growth. As part of our global customer support network, you will have the chance to engage with international clients, sharpen your communication skills, and work with a collaborative and diverse virtual team. We prioritize employee well-being and recognize your contributions with meaningful rewards and career development opportunities.
How to Apply
Interested candidates can apply by sending their updated resume and a brief cover letter to us with the subject line Application for Remote Customer Support Representative – Work From Home.
Shortlisted candidates will be contacted for a virtual interview.
