Online Chat Support Agent – Philippines – Remote, Keyboard Proficient
Company: Houston Skilled Consultancy
Location: Philippines
Employment Type: FULL_TIME, PART_TIME
Date Posted: 2025-11-01
Valid Through: 2026-11-01
Job Summary
Houston Skilled Consultancy is seeking a highly motivated and detail-oriented Online Chat Support Agent to join our remote team in the Philippines. The ideal candidate should have strong English communication skills, excellent typing speed, and the ability to handle multiple chat conversations efficiently. You will serve as the first point of contact for customers, providing real-time assistance through live chat while maintaining professionalism and empathy in every interaction. This is a great opportunity for individuals who are tech-savvy, keyboard proficient, and eager to build a career in customer service from the comfort of their own home.
Key Responsibilities
Respond to customer inquiries via live chat in a timely and professional manner.
Provide accurate information about products, services, or order status.
Handle multiple chat sessions simultaneously while maintaining high-quality responses.
Resolve customer concerns, escalate complex issues to higher support when necessary.
Maintain proper chat etiquette and follow company communication standards.
Log customer interactions and feedback into the system accurately.
Collaborate with other departments to ensure customer satisfaction and issue resolution.
Meet daily performance targets including response time, customer satisfaction, and chat handling metrics.
Required Skills and Qualifications
Excellent written communication skills in English.
Fast and accurate typing speed (minimum 40 WPM preferred).
Strong attention to detail and problem-solving abilities.
Ability to multitask and manage several chat conversations simultaneously.
Basic technical skills to navigate chat platforms and CRM tools.
Reliable internet connection and a quiet work environment.
A positive attitude and a passion for helping customers.
Experience
Fresh graduates and experienced candidates are welcome to apply.
Previous experience in online chat support, customer service, or related roles is a plus.
Experience in e-commerce, IT, or customer-facing roles will be an advantage.
Working Hours
Flexible working hours with rotational shifts (24/7 support) depending on project requirements.
Must be open to working night shifts, weekends, or holidays when required.
Knowledge, Skills, and Abilities
Knowledge of online customer service tools and chat management systems.
Familiarity with CRM or ticketing software is preferred.
Strong interpersonal and communication skills.
Ability to work independently and as part of a remote team.
Consistent professionalism and customer-first mindset.
Benefits
Competitive salary based on performance and experience.
Work-from-home setup – save time and commute costs.
Paid training and career development opportunities.
Performance-based bonuses and incentives.
Supportive and inclusive virtual work culture.
Opportunity to work with international clients and teams.
Why Join Houston Skilled Consultancy
At Houston Skilled Consultancy, we believe in empowering our employees with growth opportunities and work flexibility. As part of our global support team, you will gain exposure to international customer service standards and cutting-edge tools while working from the comfort of your home. We value professionalism, teamwork, and innovation — making us a trusted name for individuals looking to build a long-term remote career.
How to Apply
If you are an enthusiastic communicator with strong typing skills and a passion for helping people, we would love to hear from you!
Apply now by sending your updated resume and a brief cover letter to us with the subject line: Online Chat Support Agent – Philippines – Remote.
