Office Administrator/ Customer Service Job
Company: The Elite Job
Location: Mombasa
Employment Type: FULL_TIME, PART_TIME
Date Posted: 2025-09-08
Valid Through: 2026-09-08
Job Summary
The Elite Job is seeking a highly organized, proactive, and customer-focused Office Administrator/Customer Service professional to join our dynamic team. The ideal candidate will be responsible for managing daily administrative tasks while ensuring seamless communication with clients and customers. This role requires a blend of organizational efficiency, interpersonal skills, and problem-solving capabilities to support office operations and enhance customer satisfaction. If you are detail-oriented, enjoy working in a fast-paced environment, and are passionate about delivering excellent service, this is the perfect opportunity for you to grow and thrive.
Key Responsibilities
Oversee daily office operations and ensure a well-structured, efficient work environment.
Provide exceptional customer service through phone, email, and in-person interactions.
Address customer inquiries, resolve complaints, and provide product/service information promptly and professionally.
Maintain records, manage files, and update internal databases for improved workflow and reporting.
Assist with scheduling meetings, coordinating logistics, and supporting team members.
Prepare reports, presentations, and correspondence as required by management.
Support onboarding processes for new employees and assist in training as needed.
Collaborate with other departments to streamline processes and enhance customer experience.
Monitor office supplies and place orders to ensure uninterrupted operations.
Required Skills and Qualifications
Bachelors degree in Business Administration, Communications, or a related field preferred.
Proven experience in office administration or customer service roles.
Strong organizational and multitasking abilities.
Excellent verbal and written communication skills.
Proficient in MS Office (Word, Excel, Outlook, PowerPoint) and office management software.
Ability to handle sensitive information with discretion and confidentiality.
Strong interpersonal skills with a customer-first mindset.
Problem-solving skills and a proactive approach to addressing issues.
Experience
Minimum 2 years of experience in office administration, customer service, or related roles.
Experience in handling client interactions and complaint resolution.
Prior experience in managing office operations, documentation, and scheduling is a plus.
Working Hours
Full-time position
Monday to Friday, 9:00 AM to 6:00 PM
Occasional extended hours based on workload or project deadlines.
Knowledge, Skills, and Abilities
Excellent time management and prioritization skills.
Ability to work independently as well as in a team environment.
Strong attention to detail and accuracy.
Ability to adapt to new tools and technologies quickly.
Patience, empathy, and resilience while handling difficult situations.
Capacity to learn and apply company policies, products, and procedures.
Benefits
Competitive salary with performance-based incentives.
Health insurance and wellness programs.
Paid time off and leave benefits.
Professional development and training opportunities.
Supportive team environment with growth potential.
Work-life balance initiatives and employee engagement activities.
Why Join The Elite Job?
At The Elite Job, we believe that our employees are our greatest asset. We foster a collaborative and inclusive environment where every team members voice is valued. We offer opportunities for growth, learning, and career advancement while ensuring that you are supported in every step of your journey. If you are passionate about organization, customer satisfaction, and making a difference, this is where you belong.
How to Apply
Interested candidates are encouraged to submit their updated resume and a cover letter highlighting relevant experience and skills to us with the subject line Office Administrator / Customer Service Application. Only shortlisted candidates will be contacted for the interview process.
