Junior Executive for Customer Experience Team

Company: The Elite Job

Location: India

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-09-04

Valid Through: 2026-09-04

Job Summary

At The Elite Job, we pride ourselves on delivering exceptional service and creating meaningful experiences for our clients. We are seeking a Junior Executive for our Customer Experience Team to support and enhance our customer engagement journey. This role is ideal for individuals who are passionate about client relations, problem-solving, and driving customer satisfaction. The Junior Executive will play a key role in building long-term relationships with customers, ensuring their needs are met while contributing to the companys growth and reputation.

Key Responsibilities

  • Act as the first point of contact for customer inquiries via phone, email, and digital platforms.

  • Handle client concerns and complaints with professionalism and efficiency, ensuring timely resolution.

  • Assist in developing and implementing strategies to improve customer satisfaction and loyalty.

  • Collaborate with internal teams to deliver consistent and seamless customer experiences.

  • Maintain accurate records of customer interactions and feedback.

  • Provide support in preparing reports on customer service metrics and trends.

  • Suggest and contribute ideas for process improvement and enhanced customer engagement.

Required Skills and Qualifications

  • Bachelors degree in Business Administration, Communications, Marketing, or a related field.

  • Excellent verbal and written communication skills in English.

  • Strong interpersonal skills with the ability to build rapport quickly.

  • Proficiency in MS Office Suite (Word, Excel, PowerPoint) and CRM tools.

  • Customer-focused mindset with problem-solving abilities.

  • Ability to remain calm under pressure and manage difficult conversations effectively.

Experience

  • 0–2 years of relevant experience in customer service, client relations, or customer experience management.

  • Internship or prior experience in customer-facing roles will be an advantage.

Working Hours

  • Full-time position, Monday to Friday, 9:00 AM – 6:00 PM.

  • Occasional flexibility may be required based on business needs.

Knowledge, Skills, and Abilities

  • Strong organizational and time-management skills.

  • Adaptability to work in a fast-paced and dynamic environment.

  • Analytical thinking with the ability to interpret data and generate insights.

  • Team player with a proactive attitude.

  • Commitment to delivering high-quality customer experiences.

Benefits

  • Competitive salary with performance-based incentives.

  • Health and wellness benefits.

  • Paid annual leave and company-recognized holidays.

  • Professional development opportunities, including training and mentorship.

  • Positive and collaborative workplace culture.

  • Opportunities for career progression within the company.

Why Join The Elite Job?

At The Elite Job, you will be part of a forward-thinking company that values innovation, growth, and people. We believe in nurturing talent and providing an environment where individuals can thrive professionally and personally. Joining us means becoming a part of a team that is committed to excellence, teamwork, and creating extraordinary customer experiences.

How to Apply

Interested candidates are invited to submit their updated resume along with a brief cover letter highlighting their suitability for the role to us.

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