Junior Chat Support Agent for Food Delivery App
Company: The Elite Job
Location: India
Employment Type: FULL_TIME, PART_TIME
Date Posted: 2025-09-04
Valid Through: 2026-09-04
Job Summary
The Elite Job is seeking enthusiastic and customer-focused Junior Chat Support Agents to join our support team for a leading Food Delivery App. In this role, you will be the first point of contact for customers, handling their inquiries, resolving issues, and ensuring an excellent user experience through real-time chat support. This position is ideal for individuals who are proactive, empathetic, and eager to build a career in customer service within a fast-paced and growing digital industry.
Key Responsibilities
Provide professional and friendly chat-based support to customers using the Food Delivery App.
Assist customers with order-related inquiries, including tracking, payment issues, refunds, and general troubleshooting.
Identify customer concerns quickly and provide accurate, effective solutions.
Escalate complex issues to senior team members or supervisors when required.
Maintain accurate records of customer interactions using internal systems and tools.
Collaborate with other departments (e.g., operations, logistics) to resolve customer queries efficiently.
Deliver high levels of customer satisfaction while adhering to company policies and quality standards.
Required Skills and Qualifications
Strong written communication skills in English (clear, concise, and professional tone).
Ability to multitask and manage multiple chat conversations simultaneously.
Problem-solving mindset with strong attention to detail.
Customer-oriented attitude with patience and empathy.
Basic technical knowledge to assist with app navigation and troubleshooting.
Adaptability to work in a fast-changing environment.
Experience
Previous experience in customer service, call center, or chat support role is preferred but not mandatory.
Fresh graduates or entry-level candidates with strong communication skills are encouraged to apply.
Working Hours
Full-time position with flexible shifts, including evenings, weekends, and public holidays.
Rotational shift schedules to support 24/7 customer service coverage.
Knowledge, Skills, and Abilities
Knowledge of food delivery industry trends and customer expectations (preferred).
Familiarity with live chat software and CRM systems is an advantage.
Ability to remain calm under pressure and manage high volumes of customer requests.
Strong organizational and time-management skills.
Team player with a positive and proactive approach to problem-solving.
Benefits
Competitive salary with performance-based incentives.
Comprehensive training and continuous learning opportunities.
Opportunities for career growth and advancement within the company.
Health and wellness benefits.
Dynamic and supportive team environment.
Employee discounts on partner services and food delivery.
Why Join The Elite Job?
At The Elite Job, we believe in empowering our employees to grow and succeed. Joining our team means becoming part of a forward-thinking company that values innovation, collaboration, and customer excellence. You will have the chance to work with a dynamic group of professionals in the exciting food tech industry while developing valuable skills that can propel your career forward.
How to Apply
If you are passionate about delivering outstanding customer experiences and want to start or grow your career in the digital support sector, we would love to hear from you. Please send your resume and a brief cover letter highlighting your skills and motivation to us
