Join Our Team as an Office Administrator and Customer Service Rep
Company: The Elite Job
Location: Mombasa
Employment Type: FULL_TIME, PART_TIME
Date Posted: 2025-09-08
Valid Through: 2026-09-08
Job Summary
The Elite Job is seeking a highly motivated and organized Office Administrator and Customer Service Representative to join our dynamic team. This hybrid role is designed for an individual who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences while ensuring smooth office operations. You will serve as the backbone of our administrative functions and the first point of contact for our clients, helping us build lasting relationships and streamline processes. If you are proactive, detail-oriented, and possess excellent communication skills, this is the opportunity for you to grow with a supportive and progressive company.
Key Responsibilities
Handle daily office operations including scheduling, filing, and correspondence to ensure efficiency and organization.
Provide exceptional customer service via phone, email, and chat by addressing inquiries, resolving issues, and ensuring customer satisfaction.
Manage client accounts, process orders, and maintain accurate records.
Coordinate meetings, prepare reports, and assist with project tracking.
Collaborate with internal teams to streamline workflows and improve customer service protocols.
Maintain office supplies, equipment, and resources, ensuring a productive workspace.
Support HR-related tasks such as onboarding new employees and maintaining employee records.
Assist in developing and implementing customer service policies and procedures.
Handle confidential information with discretion and professionalism.
Required Skills and Qualifications
Bachelors degree or equivalent experience in administration, customer service, or related fields.
Strong organizational and multitasking abilities.
Excellent verbal and written communication skills in English.
Proficient in MS Office (Word, Excel, Outlook) and familiar with CRM systems.
Ability to handle customer concerns with empathy and patience.
Detail-oriented with strong problem-solving capabilities.
Positive attitude, resilience, and a willingness to learn.
Ability to prioritize tasks and meet deadlines in a fast-paced environment.
Experience
Minimum of 2 years experience in office administration, customer service, or a similar role.
Experience working in customer-focused environments is highly desirable.
Previous exposure to data entry, scheduling tools, and basic reporting is a plus.
Working Hours
Full-time position (Monday to Friday, 9:00 AM to 6:00 PM).
Occasional flexibility may be required to accommodate customer needs or deadlines.
Remote and hybrid work options available based on performance and project requirements.
Knowledge, Skills and Abilities
Strong interpersonal skills to foster relationships with clients and colleagues.
Ability to manage time effectively and work independently.
Problem-solving mindset with attention to detail.
Familiarity with office management systems and customer relationship platforms.
Commitment to providing excellent customer support while adhering to company standards.
Adaptability and eagerness to learn new processes and technologies.
Benefits
Competitive salary and performance-based incentives.
Health insurance and wellness programs.
Paid time off and flexible work schedules.
Professional development opportunities and training programs.
Collaborative work environment with supportive leadership.
Employee recognition and reward schemes.
Opportunities for career advancement.
Why Join Us
At The Elite Job, we believe that a supportive work environment and growth opportunities go hand-in-hand with individual success. As an Office Administrator and Customer Service Representative, you will play a vital role in ensuring that our operations run smoothly while providing excellent service to our clients. We are committed to your personal and professional development and offer the tools and resources needed to thrive in your role. Join a team that values integrity, communication, and continuous improvement.
How to Apply
If you are ready to take the next step in your career and become an integral part of our team, send your resume and a cover letter highlighting your experience and why you are the perfect fit for this role to us. Please include Office Administrator & Customer Service Rep Application in the subject line.
We look forward to welcoming you to The Elite Job family!
