Human Capital Services Specialist

Job description

About TeleTech

TTEC Holdings, Inc. is one of the largest, global customer experience technology and services innovators for end-to-end, digital customer solutions. The company delivers leading customer technology and operational customer orchestration at scale.

Your role & responsibilities
• Provides knowledge and expertise in a specific topic and business area of the organization.
• Defining procedures on a specific process, supporting the clarity of the process and policies, deliver business rules and procedures.
• Provide suggested input and execute a process user documentation.
• Support departmental improvements i.e. tools, templates, and processes.
• Support ongoing process improvement training and implementation.
• Represent the business group within the organization's stakeholders.

Training & development

TTECH has a Business Learning Centre that helps you build knowledge, skills, and confidence in three business-critical areas of professional development:
• Leadership - Take your leadership to the next level by quickly building the mindsets and skillsets to help you succeed in any environment.
• Sales - Develop and practice the sales disciplines that build confidence and help you create impact in any market.
• Communication - Enhance your planning and execution skills for greater control, confidence, and flexibility in high-stakes communication.

Read more here...

Compensation & benefits
• Medical (HMO)
• Voluntary Dependent Plan (HMO)
• Dental, Optical, and Medical (MOD) Fund
• Life Insurance
• Paternity Leave
• Solo Parent Leave
• 13th Month Pay
• Night Differential & Overtime Pay
• Employee Assistance Program
• Health and Wellness Program
• Maternity Coverage under Company HMO
• Maternity Subsidy & Maternity Leave

Career progression

Whether you are a fresh grad in your first job or a seasoned executive, there are plenty of hands-on opportunities in TeleTech to learn, grow, develop new skills, and participate in projects that interest you. They have an abundance of locations, departments, and positions to grow into, and the training, education, and career mobility platforms to help you get there.

Work-life balance

Company culture

A culture of differentiation helps attract the right employees. TeleTech clearly defined its company culture can attract and retaining employees with the right mix of talent and character who are motivated at all levels to meet the needs and expectations of customers and drive sustained growth.

About you
• Strong communication skills, both oral and written.
• Critical thinkers can weigh the pros and cons before deciding.
• Observant and inquisitive.
• Strong organizational skills and time management skills.
• Strong problem-solving skills and conflict management.

How to apply

To apply for this position, simply click the “Apply on employer site” button on this page.

Source/s:
• prosple.com
• ttec.com
• youtube.com,
• ph.indeed.com

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