Full Time Manager at THE UPS STORE
About Us:
The UPS Store in Ellis Crossing in Durham is a newly constructed store that offers a full range of business services—shipping, printing, mailboxes, notary, and more. We serve a diverse customer base and pride ourselves on efficiency, professionalism, and excellent service. As part of one of the most recognized retail brands in the U.S., we’re committed to hiring great people who thrive in a fast-paced, customer-first environment.
Job Summary:
We are seeking a Store Manager with experience in The UPS Store, FedEx, or other ship & print shops who is ready to take ownership of daily operations, lead a team, and ensure exceptional service at all levels. The ideal candidate is a problem-solver, a tech-savvy leader, and someone who understands the workflows and customer service standards required in this type of environment.
Responsibilities:
- Manage daily operations and staff scheduling
- Deliver a high level of customer service across all in-store services
- Resolve customer issues efficiently and professionally
- Train and coach team members to uphold brand and service standards
- Oversee printing, shipping, packaging, mailbox, and notary services
- Maintain inventory, manage supplies, and ensure a clean, organized work environment
- Identify opportunities to improve processes and customer satisfaction
- Ensure compliance with franchise policies and procedures
- Perform opening and closing duties, including end-of-day reporting
Qualifications:
- Experience in The UPS Store, FedEx, Kinkos, or similar shipping/quick print environments (required)
- High school diploma required; Associate’s or Bachelor’s degree preferred
- 2+ years of retail or customer service management experience
- Strong leadership skills and the ability to motivate a small team
- Problem-solving mindset – you enjoy figuring things out and finding solutions quickly
- Comfortable with technology, POS systems, Microsoft Office, internet tools, and printing software (Adobe Suite is a plus)
- Excellent communication and organizational abilities
- Notary Public (or willingness to obtain certification; we’ll help you get there)
- Able to lift up to 40 lbs and be on your feet for extended periods
- Must pass a background check
Work Schedule:
- Flexible scheduling.
- Rotating weekend shifts required.
- Our business hours are Monday – Friday, 8:30am – 7pm; Saturday, 10am – 5pm; Sunday, 12pm – 5pm.
- Closed on major holidays.
Benefits:
- Paid Time Off, Major Holidays, Bonus, 401k, On-the-Job Training, Growth Opportunities
Job Types: Full-time, Part-time
Pay: $35,000.00 - $42,000.00 per year
Application Question(s):
- Are you a Notary Public?
Work Location: In person
