Digital Web Chat and Messaging Volunteer

What will you do?

Web Chat is a new way that we are interacting with our clients.

You will engage with clients via Web Chat and instantly try to explore and respond to the issue or issues that they have.

The issues we deal with are varied:

  • It could be a problem at work with their employer, for example be facing dismissal or redundancy
  • It could be a Housing issue– they may be having difficulty with their landlord.
  • They may want to understand if they are entitled to any Benefits as they are struggling making ends meet.
  • They may have debts that they need help with.
  • They may have a problem with a neighbour.

Once they fully understand the issue, the Digital and Web Chat Volunteer will research information relating to the problem and provide options to help the client decide what action to take.

  • They will research using our own website and other trustee sources such as gov.uk
  • They will summarise the case and record any actions taken onto our Client Records Database.
  • They may make a further appointment for the Client to see or speak to one of our Advisors.

What’s in it for you?

  • make a real difference to people’s lives
  • learn about a range of issues such as benefits, debt, employment and housing
  • build on valuable skills such as communication, digital skills and explaining complex information
  • increase your employability
  • work with a range of different people, independently and in a team.
  • have a positive impact in your community.

And we’ll reimburse expenses too.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.

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