Customer Service Associate for Airline Support

Company: The Elite Job

Location: India

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-09-04

Valid Through: 2026-09-04

Job Summary

The Elite Job is seeking a dedicated and customer-focused Customer Service Associate to join our Airline Support team. In this role, you will be the first point of contact for airline passengers, ensuring they receive professional, efficient, and friendly service. From handling inquiries to resolving issues with tact and empathy, you will play a key part in creating a positive travel experience for customers. This is an excellent opportunity for individuals who thrive in a fast-paced environment and enjoy working with people from diverse backgrounds.

Key Responsibilities

  • Provide outstanding customer service via phone, email, and in-person interactions for airline passengers.

  • Assist customers with booking, check-in, flight changes, cancellations, and other travel-related inquiries.

  • Handle escalated complaints with professionalism, ensuring issues are resolved quickly and effectively.

  • Maintain accurate records of customer interactions and transactions.

  • Coordinate with internal teams and airline partners to provide seamless service.

  • Follow company and airline policies while ensuring customer satisfaction remains a top priority.

  • Proactively identify and recommend improvements to enhance the customer experience.

Required Skills and Qualifications

  • Strong communication skills (verbal and written) in English; additional languages are an advantage.

  • Exceptional customer service and problem-solving abilities.

  • Ability to remain calm and professional under pressure.

  • Strong attention to detail and organizational skills.

  • Proficiency with standard office software and customer service systems.

Experience

  • Minimum of 1–2 years in customer service, hospitality, travel, or a related field (airline or airport experience is highly desirable).

  • Fresh graduates with strong communication and interpersonal skills are encouraged to apply.

Working Hours

  • Full-time position with rotating shifts, including weekends and holidays, to align with airline operations.

  • Flexibility is required to meet the needs of the travel industry.

Knowledge, Skills, and Abilities

  • Knowledge of airline policies, travel regulations, and ticketing systems is a plus.

  • Ability to multitask and manage time effectively.

  • Team-oriented mindset with the ability to work independently when needed.

  • High level of cultural sensitivity and adaptability to serve a global customer base.

Benefits

  • Competitive salary and performance-based incentives.

  • Health and wellness coverage.

  • Paid training and career development opportunities.

  • Travel discounts and airline-related perks.

  • A supportive and collaborative work environment.

Why Join The Elite Job?

At The Elite Job, we pride ourselves on delivering exceptional service that makes every journey smoother for airline passengers. Joining our team means being part of a dynamic and global industry, with endless opportunities for personal and professional growth. If you are passionate about customer service and thrive in a challenging yet rewarding environment, we want to hear from you.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter highlighting their relevant experience and motivation for applying. Please send your application to us with the subject line: Customer Service Associate – Airline Support.

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