Customer Service and Office Administration Job Opportunity
Company: The Elite Job
Location: Mombasa
Employment Type: FULL_TIME, PART_TIME
Date Posted: 2025-09-08
Valid Through: 2026-09-08
Job Summary
The Elite Job is seeking a motivated and customer-focused individual to join our dynamic team as a Customer Service and Office Administration Associate. This hybrid role blends client interaction with internal operational support, offering a unique opportunity to contribute to both customer satisfaction and organizational efficiency. The successful candidate will serve as the first point of contact for our customers while also ensuring smooth office operations through administrative tasks, documentation, and coordination. This is an excellent opportunity for someone eager to grow in a professional environment, develop their skills, and contribute to the success of a fast-paced organization.
Key Responsibilities
Respond promptly and effectively to customer inquiries via phone, email, and live chat, ensuring excellent service and resolution.
Maintain accurate customer records and documentation in the database.
Assist with scheduling, coordination, and follow-ups to ensure seamless communication between clients and internal teams.
Handle office administrative tasks such as data entry, filing, correspondence, and report preparation.
Support the management team with day-to-day operational activities.
Monitor customer feedback and collaborate with relevant departments to enhance service delivery.
Ensure compliance with company policies, procedures, and quality standards.
Assist in managing supplies, vendor coordination, and office maintenance.
Participate in process improvement initiatives to optimize customer experience and office workflows.
Required Skills and Qualifications
Bachelors degree in Business Administration, Communications, or related field preferred.
Strong verbal and written communication skills in English.
Proven customer service experience or administrative support experience is a plus.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Ability to multitask, prioritize, and handle confidential information with integrity.
Excellent interpersonal and problem-solving skills.
High attention to detail and organizational abilities.
Professional demeanor and positive attitude.
Experience
1–3 years of experience in customer service, office administration, or related fields.
Experience in CRM tools, scheduling software, or database management is desirable but not mandatory.
Prior experience working in fast-paced environments is a plus.
Working Hours
Monday to Friday, 9:00 AM to 6:00 PM (flexible depending on business needs).
Occasional overtime may be required to meet operational deadlines.
Knowledge, Skills, and Abilities
Ability to communicate effectively with diverse customer profiles.
Strong organizational and time management skills.
Capacity to work independently and as part of a team.
Adaptability to handle evolving priorities and challenges.
Ability to learn new tools and processes quickly.
Emotional intelligence to manage customer concerns with empathy and tact.
Benefits
Competitive salary and performance-based incentives.
Professional growth and learning opportunities.
Supportive work environment with mentoring and coaching.
Health and wellness programs.
Paid leave and flexible work arrangements.
Employee recognition programs and team-building activities.
Why Join Us
At The Elite Job, we believe in empowering our employees to achieve their full potential. We are committed to creating a culture of excellence, collaboration, and continuous learning. By joining our team, you will play a vital role in shaping customer experiences and ensuring operational efficiency. This is more than just a job — it is a stepping stone to a rewarding career where your contributions are valued and your development is supported.
How to Apply
Interested candidates are encouraged to submit their updated resume along with a cover letter highlighting relevant experience and skills. Applications can be sent to us with the subject line: Customer Service and Office Administration – Application.
Shortlisted candidates will be contacted for an interview and assessment process.
