Customer Chat Support Agent – Philippines – Remote / WFH

Company: Houston Skilled Consultancy

Location: Philippines

Employment Type: FULL_TIME, PART_TIME

Date Posted: 2025-11-01

Valid Through: 2026-11-01

Job Summary

Houston Skilled Consultancy is seeking a Customer Chat Support Agent to join our growing remote support team in the Philippines. This role is ideal for individuals who are passionate about delivering excellent customer service, enjoy problem-solving, and thrive in a fast-paced virtual environment. You will be the first point of contact for our customers through chat-based communication, providing assistance, guidance, and solutions in a professional and empathetic manner.

Key Responsibilities

  • Handle incoming customer inquiries via live chat, email, or messaging platforms in a timely and professional manner.

  • Provide accurate information about products, services, and company policies.

  • Resolve customer issues efficiently while maintaining a positive customer experience.

  • Escalate complex cases to higher-level support teams when necessary.

  • Maintain detailed and organized records of customer interactions.

  • Collaborate with team members to improve processes and enhance customer satisfaction.

  • Follow standard operating procedures and ensure adherence to company guidelines.

  • Provide feedback on recurring customer issues to help improve overall service quality.

Required Skills and Qualifications

  • Excellent written English communication skills with a strong command of grammar and spelling.

  • Strong customer service orientation with the ability to remain calm under pressure.

  • Proficient computer literacy and fast typing speed (minimum 40 wpm preferred).

  • Ability to multitask between multiple chat windows and tools.

  • Reliable internet connection and a quiet workspace suitable for remote work.

  • Self-motivated and capable of working independently with minimal supervision.

Experience

  • Fresh graduates and entry-level candidates are welcome to apply.

  • Previous experience in customer service, chat support, or virtual assistance is an advantage.

  • Experience using CRM systems or helpdesk software (e.g., Zendesk, Freshdesk, Intercom) is a plus.

Working Hours

  • Flexible shifts available (Day or Night depending on client region).

  • Full-time or part-time positions available.

  • Must be willing to work on weekends or holidays if required by project needs.

Knowledge, Skills, and Abilities

  • Excellent interpersonal and problem-solving skills.

  • Attention to detail and commitment to accuracy.

  • Ability to handle repetitive tasks while maintaining enthusiasm.

  • Adaptability to new tools and systems.

  • High sense of professionalism, integrity, and confidentiality.

Benefits

  • Competitive monthly salary based on experience and performance.

  • Work-from-home flexibility with long-term remote opportunities.

  • Paid training and career growth programs.

  • Internet allowance and performance-based incentives.

  • Supportive and collaborative remote work culture.

Why Join Houston Skilled Consultancy

At Houston Skilled Consultancy, we believe in empowering our remote professionals with meaningful work, a flexible environment, and opportunities for continuous development. You will be part of a diverse and supportive global team dedicated to delivering top-notch customer service and creating positive customer experiences.

How to Apply

Interested candidates can apply by sending their updated resume and a short cover letter highlighting their relevant experience to us with the subject line Customer Chat Support Agent – Philippines.
Shortlisted candidates will be contacted via email for the next steps in the recruitment process.

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