Customer Account Specialist for Energy Provider
Company: The Elite Job
Location: India
Employment Type: FULL_TIME, PART_TIME
Date Posted: 2025-09-04
Valid Through: 2026-09-04
Job Summary
The Elite Job is seeking a dedicated and customer-focused Customer Account Specialist to support our client, a leading energy provider. In this role, you will be responsible for managing customer accounts, providing high-quality service, and ensuring accurate handling of inquiries, billing issues, and service requests. You will act as the primary point of contact for customers, maintaining positive relationships while delivering timely and effective solutions. This position requires excellent communication skills, strong problem-solving abilities, and the capacity to thrive in a fast-paced, client-driven environment.
Key Responsibilities
Serve as the first point of contact for customer inquiries, resolving issues promptly and professionally.
Manage customer accounts, including billing, payment processing, and service updates.
Provide clear and accurate information regarding energy plans, products, and services.
Escalate complex issues to the appropriate teams while ensuring follow-up and resolution.
Monitor account activity to identify discrepancies, proactively addressing potential concerns.
Document all customer interactions in the system with accuracy and attention to detail.
Collaborate with internal teams to improve processes and enhance the overall customer experience.
Meet and exceed performance targets related to customer satisfaction, call handling, and response time.
Required Skills and Qualifications
Excellent verbal and written communication skills.
Strong customer service orientation with the ability to build rapport quickly.
High level of accuracy and attention to detail.
Proficiency in using CRM systems, Microsoft Office Suite, and other relevant software.
Ability to manage multiple tasks in a dynamic environment.
Strong problem-solving and analytical thinking skills.
Experience
Minimum of 2–3 years of customer service or account management experience, preferably within the energy, utilities, or service-based industry.
Previous experience handling billing, account queries, or technical service support is an advantage.
Working Hours
Full-time position, 40 hours per week.
Flexibility may be required to cover peak business periods, including occasional evenings or weekends.
Hybrid and remote options may be available depending on business needs.
Knowledge, Skills, and Abilities
Knowledge of the energy or utilities sector is highly desirable.
Strong interpersonal skills with the ability to de-escalate challenging situations.
Adaptability to learn new systems, processes, and products quickly.
Ability to work independently as well as part of a collaborative team.
Commitment to delivering exceptional customer experiences.
Benefits
Competitive salary with performance-based incentives.
Comprehensive health, dental, and vision insurance.
Paid time off, holidays, and personal leave.
Retirement savings plan with company contributions.
Opportunities for professional growth and career advancement.
Ongoing training and development programs.
Supportive and inclusive work culture.
Why Join
At The Elite Job, we believe people are the driving force behind success. By joining us, you will be part of a dynamic team committed to delivering excellence in customer service for a trusted energy provider. You will have the opportunity to develop professionally, contribute to meaningful work, and thrive in a company that values collaboration, innovation, and employee well-being.
How to Apply
Interested candidates are invited to submit their resume and a cover letter highlighting their relevant experience and motivation for the role. Please apply directly through our careers portal or send your application to us
