Chat Support Executive – Work From Home Philippines – E-Commerce
Company: Houston Skilled Consultancy
Location: Philippines
Employment Type: FULL_TIME, PART_TIME
Date Posted: 2025-11-01
Valid Through: 2026-11-01
Job Summary
Houston Skilled Consultancy is looking for a dedicated and customer-focused Chat Support Executive to join our E-Commerce clients remote support team in the Philippines. This role is ideal for individuals who enjoy helping customers, have strong written communication skills, and are comfortable working in a fast-paced online retail environment. You will be responsible for providing real-time chat assistance to customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience—all from the comfort of your home.
Key Responsibilities
Provide prompt and professional responses to customer queries via live chat and email.
Assist customers with product inquiries, order tracking, returns, refunds, and payment concerns.
Maintain a thorough understanding of the companys e-commerce platform, products, and policies.
Collaborate with internal departments (such as logistics, sales, and technical support) to resolve complex issues efficiently.
Document customer interactions accurately in the CRM system.
Identify recurring customer concerns and suggest process improvements to enhance customer satisfaction.
Meet or exceed daily and weekly performance metrics, including response time, resolution rate, and customer satisfaction score.
Uphold company standards for professionalism, empathy, and customer care in all interactions.
Required Skills and Qualifications
Excellent written communication skills in English.
Strong attention to detail, grammar, and tone when engaging with customers.
Ability to multitask efficiently while handling multiple chat conversations simultaneously.
Customer-oriented mindset with a calm, patient, and problem-solving attitude.
Good understanding of basic e-commerce operations, including orders, shipments, and returns.
Proficiency with computers, chat tools, and CRM systems.
Reliable internet connection and a quiet home workspace suitable for remote work.
Experience
Minimum 1 year of experience in customer service, chat support, or e-commerce support preferred.
Fresh graduates with strong communication and customer service skills are encouraged to apply.
Working Hours
Full-time position with rotational shifts, including weekends and holidays (24/7 operation).
Flexible scheduling options available for qualified candidates.
Knowledge, Skills, and Abilities
Knowledge of online shopping platforms and customer engagement practices.
Strong time management and organizational skills.
Ability to adapt quickly to new tools, technologies, and workflows.
Positive attitude, resilience, and commitment to providing excellent customer service.
Benefits
Competitive salary package with performance incentives.
Work-from-home setup with company-provided tools (where applicable).
Paid training and skill development programs.
Health and wellness benefits (after probation).
Career growth opportunities in customer service and e-commerce management.
Supportive and inclusive remote work culture.
Why Join Houston Skilled Consultancy
At Houston Skilled Consultancy, we believe in empowering professionals to thrive in remote careers. You will work with leading e-commerce brands, receive consistent professional training, and enjoy the flexibility of working from home. Our supportive environment, global exposure, and commitment to employee well-being make this an excellent opportunity to grow your career in customer service and online business.
How to Apply
Interested candidates can apply by sending their updated resume and a short cover letter highlighting their experience in customer service or e-commerce support to us.
Please include the job title Chat Support Executive – E-Commerce (Philippines) in the subject line.
