Chat Support Agent – Philippines – Remote – Night Shift (Asia/US Timezones)
Company: Houston Skilled Consultancy
Location: Philippines
Employment Type: FULL_TIME, PART_TIME
Date Posted: 2025-11-01
Valid Through: 2026-11-01
Job Summary
Houston Skilled Consultancy is seeking a Chat Support Agent to join our global customer service team. This is a fully remote night shift position ideal for candidates based in the Philippines who are comfortable working across Asia and US time zones. The role focuses on providing professional, efficient, and friendly online chat support to international clients in various sectors, ensuring that every customer interaction delivers satisfaction and builds brand trust.
As a Chat Support Agent, you will be responsible for resolving inquiries, assisting customers in real-time, and maintaining a high standard of service across multiple communication platforms. This position requires excellent written English, strong attention to detail, and the ability to multitask effectively in a fast-paced virtual environment.
Key Responsibilities
Respond promptly and professionally to customer inquiries through live chat and messaging platforms.
Provide accurate information about products, services, and company policies.
Handle complaints and resolve customer issues efficiently and empathetically.
Maintain and update customer records with accurate details of interactions.
Collaborate with the support team to meet daily response time and quality targets.
Escalate complex or unresolved issues to higher-level support or supervisors when necessary.
Follow established communication guidelines, tone, and style across all interactions.
Contribute to a positive customer experience by maintaining patience, professionalism, and courtesy.
Provide feedback on recurring customer issues to help improve processes and service quality.
Required Skills and Qualifications
Excellent command of written and verbal English.
Strong communication and interpersonal skills.
Fast typing speed with high accuracy (minimum 40 WPM preferred).
Proficiency in using chat platforms, CRM systems, and basic computer tools.
Ability to multitask and manage time effectively during busy hours.
Customer-first attitude with a problem-solving mindset.
Willingness to work flexible schedules, especially night shifts aligned with Asia/US time zones.
Reliable internet connection and a quiet home workspace.
Experience
Minimum of 1 year experience in customer service, chat support, or any related field (preferred).
Fresh graduates with excellent communication skills are also encouraged to apply.
Previous experience in BPO or E-commerce support will be an added advantage.
Working Hours
Night Shift: Work schedule aligned with Asia/US time zones.
Full-time remote position (5 or 6 days per week depending on business needs).
Flexible scheduling options available for high-performing agents.
Knowledge, Skills, and Abilities
Strong understanding of customer service principles and practices.
Ability to remain calm and efficient under pressure.
Quick learner with the ability to adapt to new tools and technologies.
Excellent organizational and time management abilities.
Empathy, patience, and active listening skills to build rapport with customers.
Analytical mindset for identifying issues and suggesting effective solutions.
Benefits
Competitive monthly salary with night shift allowance.
Performance-based incentives and bonuses.
Work-from-home flexibility with no commute.
Training and development programs to enhance career growth.
Paid leaves and health allowance for eligible employees.
Supportive, collaborative, and inclusive work culture.
Why Join Houston Skilled Consultancy
At Houston Skilled Consultancy, we believe in empowering professionals to thrive in a flexible, digital-first environment. You will be joining a diverse, motivated team that values excellence, empathy, and continuous learning. We offer long-term career opportunities, skill development programs, and the chance to work with reputable global brands—all from the comfort of your home.
If you are passionate about customer service, enjoy solving problems, and want to grow your career in a supportive remote setup, this role is perfect for you.
How to Apply
Interested candidates are invited to send their updated resume along with a short cover letter highlighting relevant experience to us
Please include Chat Support Agent – Philippines (Night Shift) in the email subject line.
Only shortlisted candidates will be contacted for interviews.
