Call Center Operator for Banking Services
Company: The Elite Job
Location: India
Employment Type: FULL_TIME, PART_TIME
Date Posted: 2025-09-04
Valid Through: 2026-09-04
Job Summary
The Elite Job is seeking motivated and customer-oriented individuals to join our team as Call Center Operators dedicated to supporting banking services. In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and providing accurate information about financial products and services. You will play a vital role in ensuring a seamless customer experience while upholding the highest standards of professionalism, confidentiality, and efficiency.
Key Responsibilities
Answer inbound calls and respond to customer inquiries regarding banking products and services.
Assist clients with account information, transaction inquiries, card services, and online banking support.
Handle customer complaints with empathy, providing solutions or escalating issues to the relevant department.
Maintain accurate customer records and update information in the system.
Meet daily performance targets for call handling, quality, and customer satisfaction.
Ensure compliance with company policies, procedures, and banking regulations.
Provide timely follow-up and maintain excellent communication with customers.
Required Skills and Qualifications
Strong verbal and written communication skills in English (additional languages are a plus).
Excellent active listening and problem-solving abilities.
Professional phone etiquette with a customer-first approach.
Ability to multitask in a fast-paced environment.
High level of integrity and confidentiality when handling sensitive customer data.
Computer literacy and proficiency with call center software, CRM systems, and MS Office tools.
Experience
Minimum of 1–2 years of experience in a call center, customer service, or banking-related environment preferred.
Fresh graduates with strong communication skills and eagerness to learn are also encouraged to apply.
Working Hours
Full-time position with rotational shifts, including evenings, weekends, and public holidays as required.
Flexibility to work in a 24/7 call center environment.
Knowledge, Skills, and Abilities
Familiarity with banking and financial products such as accounts, cards, and online banking systems.
Strong conflict-resolution and negotiation skills.
Ability to stay calm under pressure and manage high call volumes.
Attention to detail with excellent organizational skills.
Team player with a positive attitude and willingness to go the extra mile for customers.
Benefits
Competitive salary with performance-based incentives.
Comprehensive training and career development programs.
Health and wellness benefits package.
Paid time off, including annual leave and sick leave.
Opportunities for career advancement within the organization.
Supportive and dynamic work environment.
Why Join The Elite Job?
At The Elite Job, we value people as our greatest asset. Joining us means becoming part of a company that is committed to excellence, innovation, and customer satisfaction. We offer a professional yet friendly workplace where your growth and success are nurtured. If you are passionate about customer service and eager to build a career in the banking sector, we want you on our team.
How to Apply
Interested candidates are invited to submit their updated CV along with a brief cover letter to us. Please include Call Center Operator – Banking Servicesin the subject line.
Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.
