Back Office Associate for E-commerce Orders
Company: The Elite Job
Location: India
Employment Type: FULL_TIME, PART_TIME
Date Posted: 2025-09-04
Valid Through: 2026-09-04
Job Summary
The Elite Job is seeking a detail-oriented and dedicated Back Office Associate to join our dynamic team. In this role, you will be responsible for managing and processing e-commerce orders efficiently, ensuring accuracy and a seamless experience for our customers. You will play a crucial part in maintaining smooth back-office operations by handling order entries, tracking shipments, resolving discrepancies, and supporting the customer service team with accurate information. This position is ideal for individuals who thrive in a fast-paced environment, possess excellent organizational skills, and are committed to delivering operational excellence.
Key Responsibilities
Accurately process and manage incoming e-commerce orders in the system.
Verify order details, billing, and shipping information to ensure accuracy.
Coordinate with vendors, logistics, and warehouse teams to track order fulfillment.
Monitor order status, resolve discrepancies, and update order records accordingly.
Prepare reports on order processing metrics and highlight any issues.
Support the customer service team by providing back-end order information.
Ensure compliance with company policies, data accuracy, and confidentiality standards.
Assist in improving operational workflows and suggesting process enhancements.
Required Skills and Qualifications
Strong attention to detail with the ability to spot errors quickly.
Excellent data entry and computer literacy skills (MS Office, ERP or CRM tools).
Good written and verbal communication skills.
Ability to multitask, prioritize, and manage time effectively.
Strong problem-solving skills with a proactive mindset.
Team player with a collaborative attitude and the ability to work independently.
Experience
Minimum of 1–3 years of experience in back-office support, order management, e-commerce, or a related field.
Experience in working with e-commerce platforms (Shopify, Magento, WooCommerce, etc.) is an advantage.
Familiarity with logistics coordination and supply chain processes is a plus.
Working Hours
Full-time position.
Standard office hours: Monday to Friday, 9:00 AM – 6:00 PM (flexibility may be required during peak business periods).
Hybrid/remote working options may be available based on performance and business needs.
Knowledge, Skills, and Abilities
Knowledge of e-commerce operations and order fulfillment processes.
Ability to handle confidential information with integrity.
Strong organizational and record-keeping skills.
Adaptability to new software and tools.
Customer-centric mindset with a focus on quality service.
Benefits
Competitive salary package.
Health and wellness benefits.
Paid time off, sick leave, and holiday allowances.
Opportunities for career growth and professional development.
Supportive and inclusive workplace culture.
Employee discounts on products and services.
Why Join The Elite Job?
At The Elite Job, we believe in empowering our employees to succeed and grow with us. We are committed to providing a collaborative and innovative work environment where every team members contribution matters. Joining our team means being part of a forward-thinking company in the e-commerce sector, where your skills will make a direct impact on customer satisfaction and business success.
How to Apply
Interested candidates are invited to submit their resume and a brief cover letter highlighting their relevant experience and skills to us. Please include Back Office Associate – E-commerce Orders in the subject line. Only shortlisted candidates will be contacted for an interview.
